The Roxton Practice

It appears extremely difficult to reach the practice by telephone as the lines are perpetually engaged. If anyone is successfully obtaining a doctor's appointment, it would be remarkable, as there..

Disappointing experience when trying to book an appointment at the practice today. I was informed that the earliest available slot would be several weeks away. I suppose I'll have to time my illness..

An excellent medical practice where I have consistently been able to access appointments when required for legitimate healthcare concerns. The reception team demonstrates warmth and responsiveness,..

Excellent service as always, the clinician was really pleasant and the staff member who took my blood was lovely. Given the current circumstances, I think they do a wonderful job!

It is frustrating that accessing services online presents difficulties, yet when contacting the practice by telephone, there is often a lengthy wait and staff direct patients to use the online..

During a challenging period, my prescriptions have been delivered consistently each month without fail. The team members have been approachable and well-organised, and the nursing staff have gone..

A deeply disappointing experience. It is unclear why an appointment system is in place when patients are then required to wait considerably longer than scheduled, combined with unhelpful..

The clinical staff are generally competent when you manage to secure an appointment. However, the reception team can be challenging and unhelpful, though there are occasional exceptions. The..

This has been the most disappointing practice I have encountered. There seem to be frequent issues with prescription management. I requested a supply for an extended period due to travel plans, and..

I have been registered at this practice for many years but have not needed to use their services frequently until recently. The practice consistently demonstrates excellent organisation, and I have..

I found this experience deeply unsatisfactory. Due to language barriers, I visited in person to arrange an appointment. The receptionist showed little willingness to assist me. I was instructed to..

A number of staff members are genuinely pleasant, attentive and supportive. However, the majority, particularly clinical staff, come across as distant, lacking professionalism and showing little..

Attempted to use the online appointment system early in the morning but found it unavailable. After successfully reaching the practice by telephone later that morning, I was informed the surgery..

No practice is perfect, and it's difficult to generalise about experiences. There is considerable excellent work being carried out by largely dedicated and caring professionals. The telephone team..

Recently, I was experiencing significant discomfort with a urinary tract infection. I attended the local surgery and found the reception team to be exceptionally supportive in helping me access a..

I've encountered numerous complaints about this practice, though I personally haven't experienced issues myself. They navigated challenging circumstances during recent times, and I believe people..

I would rate this practice far below average if I could. I have found my experience to be very disappointing. I have been attempting to secure an appointment for more than a week, and reaching the..

Excellent service received following treatment for injuries sustained in an accident.

We have been attempting to contact the surgery for the last several hours and throughout this entire period we have only received an engaged tone. It appears the telephone line may not be..

This service at the clinic requires significant improvement. The appointment system needs to be more accessible, with better availability to meet patient needs.