Bousfield Health Centre

Scheduling an appointment is a nightmare. My elderly father, who is 85, is repeatedly instructed to call at 8 AM, only to find zero availability every single time. There's no way to pre-book an..

Utterly unbelievable, for three straight mornings I called at 7:55 AM, and each time, after enduring more than 60 minutes on hold, I was abruptly instructed to visit the walk-in clinic instead.

I recently went to their facility for my first covid vaccination. From the moment I arrived at the entrance, everything was handled with utmost professionalism, right through to my interaction with..

Bousfield has experienced some challenges recently, but they've made significant improvements over the past few months. Their new phone system allows for callback when you're next in line, which is..

Utterly appalling experience. Arrived slightly behind schedule and was completely ignored, with no one in sight. Staff claimed they were overwhelmed and rudely directed me to call 111 after 6pm,..

Although I understand the importance of Covid vaccinations, the current process for interacting with reception staff needs significant improvement. The vaccination site's 'greeter' is routing people..

If you're seeking a medical consultation, prescription refill, or mental health support, be prepared to schedule at least a month ahead - and even then, your chances are slim. Their communication is..

Disorganized medical practice. Discourteous and inept personnel. Physician consistently absent. Operates numerous clinics. Staff universally underachieving. Clearly focused solely on financial gain...

It's always a challenge to schedule an appointment, with callbacks pushed to the next day or only available during early morning hours when lines are jammed and impossible to reach. The e.consult..

If you care about your well-being, steer clear of this physician! Dr. Udinike utterly failed to diagnose a critical medical issue, despite being directly informed of the patient's symptoms. This is..

Absolutely dreadful surgical experience with constantly changing doctors who show zero empathy. During my visit, I was informed that they could only address a single concern due to the extremely..

Absolutely the most dreadful surgical experience possible. I'm seriously considering relocating because I can't tolerate this treatment. I wasted more than 60 minutes on hold, only to be dismissed..

Exceptional service that truly exceeded my expectations.

I want to express my gratitude to the exceptional team at Bousfield Surgery for their outstanding and efficient administration of the COVID-19 vaccine today. Your professionalism was truly..

I am utterly speechless about the appalling quality of this medical practice! Despite the pandemic's impact on healthcare, this surgery absolutely must be shut down. My son has incredibly complex..

Exceptional front desk staff Louise goes above and beyond. No request is too challenging. Consistently professional and empathetic. Grateful for her help in securing my prescription from a..

Always stuck on hold, even when there's barely anyone waiting. Diabetes-related paperwork keeps getting delayed. They seem to deflect responsibility. A truly frustrating medical office experience.

I submitted confidential documents to reception in March for a taxi medical and endured a six-month wait with zero communication. Their phone lines are perpetually unresponsive, so I visited in..

I recently got my covid vaccine on January 20th at this medical facility, and I must say the entire experience was outstanding. Every staff member provided incredible care and service from beginning..

Terrible service from the front desk staff who desperately need to be fired. I waited endlessly in the first position of the queue, and they took half an hour to pick up the phone. Not only did they..