Longton Hall Surgery

On March 16th, 2023, I received an urgent after-hours GP appointment scheduled for 7:45 PM from the receptionist at Trentham Mews medical centre. To my utter dismay, upon arriving at the specified..

I cannot endorse this medical practice. Securing an appointment is incredibly difficult, even when calling immediately at opening hours. The reception staff are appalling - two are consistently..

20 Jan 2023, one word sums it up: INADEQUATE. Let me be clear: if you're battling mental health challenges, their approach is to essentially point you towards self-harm. MEDICAL NEGLIGENCE perfectly..

The scheduling process and personnel managing appointments are severely letting down patients. The communication style is harsh, unempathetic, and degrading. It's as if patients are being treated..

I reached out to the medical practice to extend a medical certificate that had expired, requesting it to be backdated to the end of the previous document. Upon picking it up, I discovered the..

I reached out this morning to schedule a consultation with a physician. The front desk staff was courteous and accommodating. The doctor called me back immediately, and they were wonderfully..

The reception team is hands down the most terrible I've encountered. While the medical professionals are exceptional, the front desk staff are abrupt, cold, and consistently discourteous. They..

An absolutely incredible healthcare professional. Their expertise, compassion, and attentiveness are truly remarkable. I couldn't have asked for a more understanding and skilled physician who..

I've had no problems with quick phone support, and the ability to send secure photos while on the call with nurses is excellent. However, I'm extremely frustrated after my baby's vaccination..

Quick service, consistently finding exactly what I require, and the place is spotless.

Recently relocated to greendock street in longton during 2021, and so far the experience has been satisfactory.

Dr Cat Anderson is an amazing doctor. Saw her first privately then she advised me to get onto this practice. She has been amazing with me and understanding, as she is trained in women’s health. I..

I just handed over my paperwork to the front desk staff at the medical center, and she was absolutely delightful. Her demeanor was warm and supportive. My initial experience has been outstanding.

Wonderful ambiance. Courteous and welcoming personnel.

The medical practice's online information is misleading. I attempted to contact them during their advertised operating hours, only to discover they were unexpectedly shut down with no explanation or..

After my relative passed away they left him lying in the mortuary as they could not be bothered to tick a box. It ended up 9 days numerous emails and calls from myself and the stoke coroners office..

Extremely unsatisfactory, particularly regarding the front desk personnel. One staff member was especially harsh and insensitive, especially inappropriate when dealing with individuals experiencing..

Convenient, welcoming, and readily accessible

Reception personnel displayed an appalling lack of empathy, consistently interrupting and disregarding my attempts to communicate. While experiencing severe respiratory distress, I was repeatedly..

I'm utterly stunned by the appalling situation my father is experiencing. He's been receiving treatment at this medical practice for several years, yet today he was informed that his records show no..