Farnham Park Health Group

I've been a patient at FPHG for three years, visiting for personal and family healthcare needs. Truthfully, I haven't encountered significant problems. While the online booking platform is..

Subpar assistance. The general practitioner's office is located within the hospital's primary structure, and the front desk staff demonstrates a complete lack of knowledge about the clinic's..

After changing terrible appointment systems regularly over several years, the current one is still unfit for purpose. First the online form is multiple choice, so does not cater for many..

Abysmal service. I'm fully aware that medical professionals and NHS personnel are stretched thin under overwhelming stress. However, this in no way justifies the total absence of compassionate..

The level of discourtesy displayed by the receptionist at the medical practice was utterly unacceptable. The initial staff member was pleasant and genuinely supportive. However, the subsequent..

Absolutely abysmal customer support. Communication attempts are consistently met with silence and disregard. An organization operating at such a substandard level deserves to have its financial..

I aim to provide balanced and truthful feedback, especially when it might influence someone's choice of medical practice. I genuinely acknowledge that every NHS sector has faced challenges since..

My partner recently registered with this practice after relocating, and given his demanding 12-hour work schedule, I attempted to book an appointment by phone. Despite being first in the queue, I..

Frustrated with the current appointment scheduling system and the unreliable online platform. The process of requesting a doctor's consultation is inconvenient, and the digital program frequently..

Complete disaster from the moment I joined this practice, my health has never been in such a terrible state.

I've been a patient at this medical practice for two decades, and scheduling appointments has always been challenging. This morning, I attempted to book an appointment via telephone and actually..

The surgical team exceeded all expectations. Their expertise and care were outstanding during our critical time. I'm truly grateful.

I can't find a single fault with this medical practice. The reception staff are incredibly compassionate. They genuinely listen to patients' concerns. For instance, securing an urgent appointment..

Truly compassionate and committed professionals, even amid the immense challenges confronting the National Health Service. It's remarkable how they maintain their resilience and continue to..

Scheduling a consultation is incredibly challenging. The mobile application is completely useless and poorly designed.

What an absolute farce of medical care, truly unbelievable. I've been battling illness over the past week, developing a chest infection, so I contacted the GP surgery's receptionist who seemed..

A colleague is enrolled in Shere, where communication is consistently prompt. FPHG has just set up 2 consultations for me, one initially sought through Patches 7 weeks back, the other 8 weeks prior...

Visited today for the 5 yearly ladies procedure which nobody enjoys, and Sr Annette Pelling was fabulous! I hadnt even sat down , and i was called in ., She put up with my nervous chit chat, and..

I recently sought a medical consultation and filled out their digital intake form. When the online scheduling link didn't work, I decided to call the clinic directly. The front desk staff member was..

Scheduling a follow-up consultation with the same physician is an absolute headache. The clinic's policy restricts booking appointments ahead of time, limiting patients to same-day scheduling. The..