MA

Mark A. one year ago • From Google

Rating

Excellent

Smooth process from prescription to appointment booking

As I have gotten older, I find myself visiting the practice more frequently than I used to. I must say that the entire team has been excellent. I have never had any issues, whether requesting repeat medications, arranging tests, or scheduling consultations. I have also observed the challenging situations that reception staff navigate on a daily basis. Some patients seem to demand immediate appointments or special arrangements, and these requests are often accommodated. However, many others follow the standard booking process and wait their turn as expected. I believe some of the negative feedback posted elsewhere reflects an impatient attitude rather than genuine service concerns. I would like to commend the practice team for their consistent professionalism and support. Thank you.

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