D“

D “. 5 months ago • From Google

Rating

Excellent

Smooth registration and responsive prescription support

We recently transferred our care to Broken Cross Surgery and have been genuinely impressed with the whole experience. The online registration form was simple to complete, and we were welcomed as new patients within a couple of days. When we phoned the surgery to discuss a routine blood test and our repeat prescriptions, the receptionist was extremely helpful and reassuring. Our repeat medications appeared promptly on the NHS App, and when one item had been filed incorrectly, the prescription team resolved it the very next day after we submitted an online request. During our first appointment, we saw a clinician who was warm, clear, and very supportive. We unfortunately misunderstood the receptionist instructions and thought it was a joint appointment. Nevertheless, the clinician helped us both and explained the correct process for future appointments in a helpful way, and we appreciated their understanding. Having read many negative reviews about GP surgeries in the area, we felt it was important to share our positive experience. As someone with a background in healthcare, we've always believed in treating others with respect — and in return, we've received excellent service. Thank you to the reception team and to the clinical staff for making us feel welcome and giving us such a strong start to our care here.

Broken Cross Surgery

3 months ago

Thank you DC & AM for your wonderful review and welcome to Broken Cross Surgery. I understand you also took the time to feedback this personally to our Operational Manager Sue and other members of the team.

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