Living Well Partnership - West End Surgery
BW
Barbara W. 7 months ago
Average
From my initial introduction to this practice I was aware that administration duties were sadly lacking. After two years I became aware that medical records had still not been processed from my previous practice as I was offered an injection that had previously been given. I was aware from my husband being a patient that booking an appointment was difficult to say the least, I can still not get access through the anima booking system and although certain staff members have been very helpful in the past my heart goes out to the elderly patients who are unable to deal with this situation. Knowing the problems of the service I attended A&E after becoming unwell, but even with follow up letters from consultants, the urgency to transfer this information into patient notes is a joke often taking a month with repeat prescriptions being denied as "the doctor needs two weeks to read the consultants letter" even though that letter may have taken over two weeks to be copied to a file. There were probably more doctors in my previous Bitterne surgery than those operating in all of Living well Partnership branches which makes me wonder if the priority is quantity of patients enrolled as opposed to quality of treatment for the patient. The majority of appointments I have had with doctors are what I would have expected from this profession and MOST of the reception staff have been kind and helpful, provided you are prepared or have the ability to travel from one location to another, a basic blood test for example can take over three weeks. I have a heart condition and should try to stay relaxed, however the rules and regulations of this service can make my blood boil when basic updates to notes require the patient to run around in circles just trying to get a much needed prescription - this is not rocket science!
Joy B.