Living Well Partnership - West End Surgery

Steer clear. The physicians are passable - assuming you can actually secure an appointment - but it's been an extended period since I've managed to see a doctor, and I've ultimately abandoned hope...

The medical staff are genuinely caring, but navigating past the hostile front desk personnel is a major deterrent. Their condescending attitude and dismissive behavior make me reluctant to seek..

I hadn't undergone any health screenings for those over 40 or 50, so I contacted the medical practice to inquire about scheduling one, given my responsibilities as a single parent to care for my..

As someone not registered at this practice but acting as a contact for my mother, I feel compelled to share an exceptional experience. The reception staff consistently demonstrate remarkable..

The front desk staff displayed a complete lack of professionalism. I spent an entire hour attempting to reach them by phone without success. When I finally showed up in person, they still refused to..

I am reaching out to inquire about the rationale behind e-consult's limited availability outside of standard surgery hours. This approach proves inconvenient for working individuals like myself. I..

After previously expressing dissatisfaction with their service, I'm pleased to report that I submitted an online consultation yesterday morning and received a detailed, thorough email with medical..

Took my child to get his pre-school immunizations, and the weekend availability was fantastic for parents with busy work schedules. The parking was abundant, and we were seen almost exactly at our..

The National Health Service exploits patients' lack of alternatives, providing substandard care with impunity due to its free status. In a competitive market, such abysmal service would result in..

Recently, I reached out to my medical practice, which I seldom do. The receptionist carefully noted my information and relayed it to my physician. Later that day, I received a direct call from the..

The medical team here goes above and beyond, with incredibly welcoming personnel who are always ready to help and make you feel completely at ease.

Complete disaster, it's impossible to make contact and when you're waiting at the clinic, the phone just keeps ringing with no response. I'm definitely switching healthcare providers immediately.

Since Living Well Partnership took over, this medical practice has rapidly deteriorated. It was unsatisfactory before, but now it's completely unacceptable. Booking an appointment is impossible..

I departed in tears after enduring a grueling 90-minute wait, with my toddler still not having seen a doctor, thanks to the utterly unprofessional and heartless receptionist with brown hair and..

Unable to use Anima but was pleased that an obliging receptionist helped - now told this is against their policy and no longer allowed. Writing this complaint but had to borrow a friends phone..

Getting medical assistance from this surgery is a complete nightmare. Last week, I endured a 45-minute wait just to have my call dropped, followed by another 25-minute wait before finally reaching..

The compassion and support provided during my surgical experience were truly remarkable. The medical team demonstrated extraordinary dedication, guiding me through challenging moments with..

Living Well Partnership falls short in patient care. I want to be clear that the physicians are top-notch, but the clinic's management is problematic. With high patient demand, their solution is to..

The quality drastically declined after the living well partnership was established. Navigating their system has become an incredibly frustrating and nearly impossible process.

I have been a patient at West End Surgery for over three decades and previously appreciated its welcoming atmosphere and personalized care, where meaningful connections with staff were..