The Burney Street Practice

Profoundly useless and inefficient GP

Absolutely worthless and inept. I requested an urgent consultation or at least a callback from a physician due to severe rib injuries requiring appropriate pain medication. Absolutely no response!..

Utterly disheartening and unacceptable treatment from what should be a professional healthcare system, the NHS has completely failed to meet even basic standards of patient care and service delivery.

I wanted to share my negative experience with the practice manager and highlight the unprofessional conduct at this medical center, though the doctors themselves were not the issue. I recommend..

I underwent a brain MRI on September 1st, and since then, no one has reached out regarding the results. A male physician did phone me, but his demeanor was calm and detached. His communication was..

Absolute disaster of a surgical procedure!

Spent over half an hour on hold, yet no representative ever picked up my call.

I scheduled my cervical screening well in advance of my visit. Upon arrival, the front desk staff were incredibly welcoming. Although the appointment started slightly behind schedule (the only minor..

Terrible experience! Being stuck as the first caller in line for three-quarters of an hour is absolutely ridiculous!!

Regrettably, my experience mirrors the accounts shared by numerous other patients. The e-consult platform is needlessly complicated and poorly designed. The front desk staff member displays an..

I feel compelled to write this review because it seems only dissatisfied patients typically share their experiences. As a parent of two young daughters, I consistently receive appointments within 24..

I'm thoroughly satisfied with the e-consult platform, particularly when it comes to my child's healthcare needs. The service is impressively responsive, typically providing a quick reply or..

Stuck on hold for nearly two hours, I've been languishing at the top of the queue for almost an entire hour, with no sign of getting through to a representative.

During my phone consultation, the healthcare professional displayed a condescending and discourteous demeanor. My straightforward request was to discuss preimplantation genetic diagnosis (PGD) for..

STEER CLEAR. Zero communication. No referral. No medical care. I personally visited the clinic a fortnight ago to secure an appointment. The front desk staff attempted to send me away, claiming the..

The clinic's spot is perfectly situated in the heart of the area, and I've consistently had pleasant interactions during my visits. Scheduling an appointment is relatively straightforward, and I..

I find it quite unsatisfactory that patients are advised to spend potentially four hours waiting in the emergency department when they could receive medical attention at a local clinic...

Absolutely appalling customer service from receptionist Sophie - it's mind-boggling how she continues to be employed in this role. Multiple times when I've encountered her answering the phone, she's..

I contacted the medical office seeking a referral to Queen Elizabeth Hospital's outpatient department. The front desk staff carefully noted my medical concern, and shortly afterward, a physician..

An incompetent physician who, rather than providing a comprehensive explanation, dismisses concerns with a curt "it's a well-known fact." Apparently, the doctor feels the need to apologize because..