RH

Rachel H. 4 years ago • From Google

Rating

Bad

Sophie's Terrible Customer Service at the Surgery

Absolutely appalling customer service from receptionist Sophie - it's mind-boggling how she continues to be employed in this role. Multiple times when I've encountered her answering the phone, she's been abrupt, unhelpful, and arrogant. During my recent visit to collect a sick note, she didn't even acknowledge my presence, merely glancing up from her paperwork and carelessly tossing the note aside without uttering a single word. She's undoubtedly the most unpleasant individual I've encountered in such a position, and her attitude significantly diminishes the practice's reputation. In stark contrast, colleagues like Julie and Hayley are incredibly helpful, friendly, and always go above and beyond to assist patients. I'm not alone in this assessment - four other individuals at the chemist were expressing identical sentiments about Sophie. It's incomprehensible how she's retained her job. However, due to the excellent service provided by the doctors and other receptionists, I won't be changing surgeries - though Sophie desperately needs comprehensive customer service training.

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