C(

Chris (. 9 months ago • From Google

Rating

Bad

Souljah Helped Me, But System's a Mess

The staff, particularly Souljah, were supportive and assisted me effectively during a critical moment. Nevertheless, I feel compelled to modify my initial assessment. It's disheartening to witness the deterioration of this service over time. Obtaining medical assistance has become increasingly challenging and frustrating. Their website is a convoluted, poorly designed system that seems intentionally structured to discourage patients, featuring lengthy, complex forms and confusing navigation links. This approach disproportionately disadvantages older individuals or those less comfortable with technology, who previously could manage these processes through more straightforward communication channels like telephone or email. In summary, the overall experience is deeply disappointing.

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