Central Surgery

Remarkable enhancement! The scheduling platform allows patients to see a physician within 60 minutes. This could potentially mark a significant transformation for the surgical center. Several..

When we initially relocated to Rugby decades ago, wall-mounted plaques celebrated the practice's past achievements. What a stark contrast to today. The quality of service, medical tools, staff..

The general practitioner's quality has seriously deteriorated

Recently relocating to Rugby, I hadn't needed medical services for nearly ten years. However, over the past few months, I've required some healthcare assistance. Central Surgery has been..

Exceptional customer experience from start to finish. I submitted my appointment request early morning, and received a prompt callback within an hour. By 11am, I was seen by Nathan, who demonstrated..

The ongoing incompetence here is truly frustrating. It's like the staff are completely uncoordinated, with one hand not knowing what the other is doing. When the doctor advises making an..

I've been with this medical practice since its inception, and while it previously garnered numerous critical reviews mainly focused on the reception staff, significant improvements have occurred...

The situation has deteriorated dramatically since the pandemic. It was never this problematic before. Reaching someone by phone is incredibly time-consuming; I've endured wait times approaching two..

Attempting to contact medical support is impossible. The communication line shuts down at 2pm, effectively cutting off patient access. What an utterly dysfunctional setup.

Central Surgery has been satisfactory throughout my life until now. However, since/after covid, their service has deteriorated significantly, and that's no justification. It seems nearly impossible..

Spent over an hour on the phone, only to be told to call back tomorrow with no resolution. Informed the receptionist about my ongoing cancer recovery and asked for immediate assistance, but was..

Absolute disaster from start to finish. The product was completely useless and didn't come close to meeting any of its advertised claims. Customer service was equally terrible - unhelpful,..

If I could assign zero rating, I absolutely would... This medical practice is completely ridiculous. It took me a quarter of a year just to secure an initial consultation. When I recently attempted..

Truly exceptional service this time around - every team member exceeded expectations. Much appreciation.

Prompt and courteous staff, with a convenient digital scheduling platform. Received a swift callback from the medical center in just a quarter of an hour.

It might be a relatively new system, but wow, the online 'Contact the GP' platform is absolutely fantastic!!! Multiple times since its implementation, I've successfully submitted my request..

Exceptional care, consistent with their usual high standards, provided by the entire team at Central Surgery on Corporation Street in Rugby. Special appreciation goes to Karin Lorraine Wright, who..

The past couple of times I sought medical assistance, I booked an appointment through the NHS app. Each instance resulted in a prompt phone consultation within half an hour, followed by an in-person..

Despite an initial scheduling hiccup caused by staff illness, the clinic promptly rescheduled my appointment for the following business day at a time that worked well for me. The check-in process..

Terrible experience! The wait time was incredibly long, far beyond my scheduled appointment, and when I finally got seen, they were completely unhelpful. Absolutely the most disappointing service..