Seaside Medical Centre
4 years agoKuba W. 5 years ago • From Google
Bad
Spent hours on hold without getting through
A deeply disappointing experience. I have not visited my GP in over a year. The pandemic does not justify the current situation. Attempting to secure an appointment or even a telephone consultation feels nearly impossible. Over the past few weeks, I have invested approximately 4 hours calling the practice in an attempt to book an appointment. The phone line has been answered just once. When my child required medical attention, I was forced to attend the emergency department because my doctor was not accessible to me. This represents a significant failing in service provision. I am puzzled as to why the online and app-based registration options were discontinued more than a year ago. The situation has become so difficult that I must take time away from work simply to attempt to reach the practice. Even after taking time off, there is no certainty that I will be able to see a healthcare professional. This is an unacceptable state of affairs. I would recommend looking elsewhere for care.
Seaside Medical Centre
4 years agoDear Patient We would encourage all complaints to be made in writing and not by posting a review which cannot be investigated. Complaints will only be dealt with if put in writing to the Practice Manager. Due to Covid the systems we have in place have changed slightly. We have remained open throughout the pandemic and seen patients face to face throughout, we just have to start everything with a phone call with the GP. All calls are triaged by our team and matters of urgency are always taken seriously. Best Regards Operations and Administration Lead Claire Matthews
Obtaining an appointment can sometimes prove challenging, though persistence with follow-up calls typically results in securing a slot. The clinical team and administrative staff have consistently..
Seaside Medical Centre
RACHEL L.
I was recently informed that I would need to leave the practice as my residence had moved just outside the designated service area. I'm quite upset about this decision, as it's a truly excellent..
Seaside Medical Centre
Ali K.
The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for..
Seaside Medical Centre
Karen P.
I am incredibly grateful for the excellent care provided to my child during today's visit. Thank you so much to the healthcare professional who attended to him. I truly appreciate your support xxx
Seaside Medical Centre
Linda H.
I received notification that my access to the practice would be terminated following a review I submitted. As a result, I am no longer permitted to attend appointments or receive information..
Seaside Medical Centre
Patricia R.
This practice operates at high capacity and has made considerable progress since the pandemic began. I experienced difficulties obtaining appointments in previous years and eventually contacted the..
Seaside Medical Centre
Jane A.
We are new patients, both my son and myself, and we have been very satisfied with our experience at this surgery. The entire team, from the front desk through to the clinical staff, demonstrated..
Seaside Medical Centre
Waleed E.
Although my visit was brief and I wasn't seen by my regular practitioner due to the circumstances, I wanted to express my gratitude for the excellent support I received. The healthcare professional..
Seaside Medical Centre
Mark B.
Unable to reach the practice by phone, receiving repeated messages indicating lines are busy. Struggled to secure an appointment during a previous attempt that lasted several weeks before..
Seaside Medical Centre
Danielle T.
I have been attending this GP surgery for over a year, including throughout my pregnancy. The clinical team and several other staff members have been truly excellent, offering considerable support,..
Seaside Medical Centre
B X.
I recently attended an appointment for a routine screening test and felt compelled to share my feedback. The healthcare professional who conducted the procedure was exceptionally compassionate and..
Seaside Medical Centre
Sakura T.
If you're registered with this practice, attempting to obtain an appointment when unwell proves extremely challenging and time-consuming.
Seaside Medical Centre
Gabriel M.
Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.
Seaside Medical Centre
Violet M.
This is my local medical practice, and I have consistently received outstanding service from the clinical team throughout my time as a patient.
Seaside Medical Centre
09pitus 0.
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did..
Seaside Medical Centre
jaime l.
I have been a patient at this practice since birth and have consistently had positive experiences throughout. The team members are excellent, clinical staff create a reassuring atmosphere when..
Seaside Medical Centre
Olivia S.
I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.
Seaside Medical Centre
Kuba W.
A deeply disappointing experience. I have not visited my GP in over a year. The pandemic does not justify the current situation. Attempting to secure an appointment or even a telephone consultation..
Seaside Medical Centre
Graham M.
Overall satisfactory experience with the practice
Seaside Medical Centre
Giada T.
I have been attending this practice for nearly two decades and have consistently found the reception team to be outstanding, demonstrating excellent courtesy and helpfulness throughout my time as a..
Seaside Medical Centre
Mikeee H.