KW

Kuba W. 5 years ago • From Google

Rating

Bad

Spent hours on hold without getting through

A deeply disappointing experience. I have not visited my GP in over a year. The pandemic does not justify the current situation. Attempting to secure an appointment or even a telephone consultation feels nearly impossible. Over the past few weeks, I have invested approximately 4 hours calling the practice in an attempt to book an appointment. The phone line has been answered just once. When my child required medical attention, I was forced to attend the emergency department because my doctor was not accessible to me. This represents a significant failing in service provision. I am puzzled as to why the online and app-based registration options were discontinued more than a year ago. The situation has become so difficult that I must take time away from work simply to attempt to reach the practice. Even after taking time off, there is no certainty that I will be able to see a healthcare professional. This is an unacceptable state of affairs. I would recommend looking elsewhere for care.

Seaside Medical Centre

4 years ago

Dear Patient We would encourage all complaints to be made in writing and not by posting a review which cannot be investigated. Complaints will only be dealt with if put in writing to the Practice Manager. Due to Covid the systems we have in place have changed slightly. We have remained open throughout the pandemic and seen patients face to face throughout, we just have to start everything with a phone call with the GP. All calls are triaged by our team and matters of urgency are always taken seriously. Best Regards Operations and Administration Lead Claire Matthews

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