RT

Rachael T. 2 years ago • From Google

Rating

Great

Staff actually listen and take concerns seriously

This is an excellent practice, and overall a very good surgery with a diverse team of clinicians. Like many NHS services, there can be typical waiting times for routine appointments that extend several weeks ahead. However, I am able to reach them and secure an appointment when needed. In comparison to other practices I have attended previously, which were disappointing and gave cause for concern, this one stands out positively. When I have experienced urgent health matters, I have received same-day callback and appropriate care or guidance to the right services. The team demonstrates competence and friendliness, and it is uncommon for appointments to run significantly behind schedule. I feel my concerns are genuinely heard and addressed rather than dismissed, which was my experience elsewhere. Being properly listened to has resulted in accurate diagnosis and management of several health issues, which has genuinely improved my quality of life. This is the only practice where I feel confident seeing any clinician, though I do have two preferred practitioners who consistently remember my details and medical history. It is considerably less frustrating to discuss my health rather than waiting for someone to review my records. Despite seeing large numbers of patients, they remember me as an individual. That personal touch means a great deal.

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