BH

Ben H. 6 years ago • From Google

Rating

Bad

Staff apply rules inconsistently and lack helpfulness

The staff at this practice have been unhelpful and frustrating to deal with. Their approach to policies appears inconsistent—permissions that were previously allowed have later been refused, with references made to data protection regulations that seem to be applied arbitrarily. This inconsistency has created confusion about what is and isn't permissible when discussing family matters over the phone. These experiences have been time-consuming and disappointing, and this pattern has occurred on multiple occasions. The overall standard of service has been poor, and improvements in how patients are treated would likely help retain people using the practice.

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