Ambrose Avenue Group Practice

I have consistently received good treatment at this practice throughout my time as a patient here. However, some members of the reception team could benefit from additional training in customer..

Excellent care provided. The staff were courteous and offered reassurance throughout. Much appreciated.

Submitted a request for an appointment this morning and received a phone call shortly afterwards with an available slot later that day. Very satisfied with the experience - have been a patient at..

One of the medical professionals I have encountered at this practice is exceptionally skilled and demonstrates a genuine understanding of patient needs. The care provided was of a high standard and..

This practice represents an exceptionally poor experience in terms of operational efficiency. The prescription handling appears to be particularly problematic, and using the associated pharmacy does..

The appointment booking system functioned efficiently and I was pleased to receive an appointment promptly. However, it appeared that when I attended my consultation, the clinician had not reviewed..

The updated appointment scheduling system operates smoothly and promptly. Consultation slots can be booked at later times during the week, including evening availability.

Your telephone system needs urgent attention. I called at opening time and was number 8 in the queue. After waiting 47 minutes, my call still hadn't been answered. It took 20 minutes just to move up..

If you have ongoing or serious health conditions, your best chance of securing an appointment appears to be waiting for a clinician to be unavailable, which might free up a telephone consultation..

After having a difficult experience at another practice when I first relocated to the area, I was apprehensive about registering with Ambrose, but I've been pleasantly surprised. They've made..

I felt extremely disappointed by my experience. I have been experiencing severe pain and have been waiting for over 48 hours without receiving a response. I am frustrated with the level of service..

Had an excellent experience at Ambrose group practice. The nursing staff member I have seen on several occasions is brilliant, with an amazing sense of humour that puts you at ease. Their..

Had an appointment with a member of the clinical team who was very helpful and demonstrated a personable approach.

Having felt unwell over the previous week, I reached out to the practice. The entire experience from beginning to end was excellent. The clinical staff member who performed the diagnostic tests was..

This practice has not met my expectations. The telephone staff have been unhelpful and their manner has been discourteous. Obtaining an appointment has proven extremely difficult, despite attempting..

I would give zero stars if possible, but am forced to select one. I registered my infant when she was four weeks old, and upon attempting to book an appointment when she reached six weeks, the..

I arrived at the practice early to allow time for potential delays, and was promptly seen following the digital check-in process. The clinical procedure was carried out smoothly and professionally..

Extremely courteous and hospitable service that exceeded expectations.

A member of the prescription team has been wonderful in assisting me with resolving a medication issue for my child. They demonstrated exceptional helpfulness and managed to address the matter with..

Had a very lovely experience during a recent appointment - I have significant anxiety around medical procedures and the healthcare professional I saw really helped to ease my concerns substantially!..