Ambrose Avenue Group Practice
CG
Charlotte G. 3 years ago • From Google
Average
I will say that the staff are all lovely. They are very hard working and trying their best. The people working there would get 5 stars all day long. But to physically speak or see someone is horrific. I've been a strong supporter of this practice for over 7 years - because of how nice the staff are. Since experiencing ongoing health concerns though spending 2 hours on hold to try to speak to someone on a regular basis is really starting to affect my opinion. The process on seeing or speaking to someone would get 0 stars - I hope someone reads this feedback and puts some processes in place. The reception staff are stretched beyond belief and the service then suffers from that. If I only had to contact them once a year, then I would happily accept the waiting on hold - but I'm having to speak to them every couple of weeks & being far back in a queue and on hold for 2 sometimes 2.5 hours while trying to do my own job for my employment is hard. Could there be a different system for patients like me who need regular contact? Rather than those with occasional temporary issues. I'm contemplating changing surgeries because of the wait times on the phone - which would be a shame because like I say the staff there are lovely.
Karen K.