DN

Dawn N. 3 months ago • From Google

Rating

Bad

Staff are kind but prescription system is chaotic

The team here are genuinely pleasant and accommodating, however the practice itself presents some real challenges. Repeat medications seem to disappear from online accounts without warning, which means when attempting to request them through the system they simply aren't available. This then requires several days of back-and-forth contact with the surgery, only to be informed that medication would never be discontinued, despite this occurring on multiple occasions. Abruptly stopping certain medications is inadvisable, yet this is what happens when prescriptions face delays. The surgery repeatedly assures you the request has been processed, so you visit the pharmacy only to discover nothing has been dispensed. Returning to the surgery results in being told authorisation hasn't been completed yet, with instructions to return another day or ring at a specific time to check progress. Finding time to manage this cycle is unrealistic. The practice really needs to address these recurring issues, as this pattern has happened more than once and creates unnecessary stress and inconvenience for patients.

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