Crossfell Health Centre

The contact number listed on their website does not function properly. The telephone number shown on their online search listing also does not work. This is quite frustrating to be honest.

I conducted an informal test by calling the practice while standing in the reception area. I observed that the call went unanswered, and the staff members present commented that the phone was..

The telephone system is problematic and requires additional staffing resources rather than prioritising financial returns. Most of the team are unhelpful, with only one staff member being genuinely..

I attempted to contact the practice at opening time but received an automated message indicating all staff were unavailable. I persisted with multiple call attempts over approximately twenty..

Calls go unanswered outside of appointment booking hours. The reception team could be more welcoming. Many of the clinical staff seem disengaged from patient care. If this is representative of..

I find making an appointment quite stressful and time-consuming, as ringing up requires queuing first thing in the morning. However, the competency of the staff is excellent. The clinician I saw is..

I have had a very negative experience with this practice. I felt treated poorly and heard comments that were hurtful and disrespectful. The staff have been rude on multiple occasions and made me..

I have relocated extensively throughout the country and abroad, and I must say this practice falls significantly short of others I have experienced. The front desk staff present considerable..

I have been visiting this pharmacy for many years to collect my husband's regular monthly medication. I have witnessed how hectic it can become, and I have noticed the team members put in..

The practice's phone line has been unavailable for an extended period, making it impossible to book appointments during this time.

The medical professionals here fell short of expectations, and the overall experience was disappointing.

This practice falls significantly short of expectations. The reception staff appear poorly informed and unhelpful. Obtaining an appointment is extremely difficult. The approach seems to be..

Extremely difficult to access appointments through this practice. The telephone lines open at 8:29 but are consistently engaged throughout the day, making it nearly impossible to get through...

The service provided was disappointing, as staff appeared to prioritise conversations among themselves rather than attending to incoming telephone calls promptly.

When I arrive late or fail to attend an appointment, I forfeit my position at the practice. Yet on this occasion, I waited considerably longer than my scheduled time, apparently without consequence...

Despite what some other reviews suggest, I have consistently found both the clinical and administrative staff to be supportive and approachable, considering the challenging conditions they operate..

I would rate this experience as extremely poor if lower ratings were available. The practice felt inadequate, particularly regarding phone access. Attempting to reach the surgery at 8:30 resulted in..

My elderly mother was removed from the patient list when she relocated to a nearby area. The practice had previously encouraged her to move with them when they relocated from their original..

The practice is disappointing. The telephone lines are constantly busy and calls are rarely answered. I have had a poor experience overall with this surgery.

Absolutely frustrating - unable to secure an appointment and required to call in the morning only to be informed that all slots were completely full.