Crossfell Health Centre

The phone lines are difficult to reach, with extended wait times when trying to get through. I waited for a considerable period and remained first in the queue for a significant portion of that..

I have been waiting over a month for a lung function test and have been informed by reception that I am on a waiting list with approximately one hundred other patients. The practice has explained..

I would rate this experience much lower if possible. I found the service to be extremely poor, with significant issues regarding the reception staff and clinical team. I felt frustrated by..

Despite what some other reviews suggest, I have consistently found both the clinical and administrative staff to be supportive and approachable, considering the challenging conditions they operate..

I've been attempting to reach the practice for the past couple of hours without success. The service has been extremely disappointing.

The phone system has improved considerably and now provides queue position updates. The clinical staff are excellent and consistently demonstrate good listening skills and understanding. While..

The service provided was disappointing, as staff appeared to prioritise conversations among themselves rather than attending to incoming telephone calls promptly.

Calls go unanswered outside of appointment booking hours. The reception team could be more welcoming. Many of the clinical staff seem disengaged from patient care. If this is representative of..

Attempted to reach the practice by telephone on multiple occasions without receiving a response, which led to attending an alternative healthcare facility instead.

I would rate this experience extremely poorly if a lower score were available. I have submitted multiple requests for a prescription through email correspondence, yet it has not been collected by..

I recently asked for some information to be provided. Part of what I needed was not included initially. When I rang the surgery to follow up, I managed to reach someone on my third call. The team..

It would be beneficial if the reception team could prioritise answering incoming phone calls more promptly, as callers may experience lengthy wait times before their calls are answered.

I would rate this experience as extremely poor if lower ratings were available. The practice felt inadequate, particularly regarding phone access. Attempting to reach the surgery at 8:30 resulted in..

This practice has been a disappointing experience. The telephone service is particularly problematic, with calls rarely being answered. Having used various medical facilities across different..

I have relocated extensively throughout the country and abroad, and I must say this practice falls significantly short of others I have experienced. The front desk staff present considerable..

The practice is disappointing. The telephone lines are constantly busy and calls are rarely answered. I have had a poor experience overall with this surgery.

Absolutely frustrating - unable to secure an appointment and required to call in the morning only to be informed that all slots were completely full.

I felt that my initial assessment at this practice was inaccurate. The guidance I received did not align with what I believed was appropriate for my situation, and I was concerned about the..

Extremely difficult to access appointments through this practice. The telephone lines open at 8:29 but are consistently engaged throughout the day, making it nearly impossible to get through...

The medical professionals here fell short of expectations, and the overall experience was disappointing.