Pickering Medical Practice

I had an excellent experience today with very pleasant and helpful staff. While visiting the area this week, I developed an ear infection and needed assistance. I was informed that a member of the..

The reception team's manner during my phone call was dismissive and curt. Their approach detracts from the overall standard of care provided by the practice.

In line with feedback from other patients, the atmosphere at this practice feels quite unwelcoming. There appears to be a particular member of the reception team whose demeanor comes across as..

The reception staff could benefit from improved professionalism and courtesy. A little politeness and consideration would make a significant difference to the patient experience.

I have felt that the level of care provided has been inadequate, with staff seeming indifferent to patient concerns. Reaching someone by telephone has proven to be quite challenging. Procedures that..

Extremely pleasant and efficient experience.

The receptionist displayed a poor attitude and came across as rude. They seemed disengaged and unwilling to be present in their role.

I find the approach of some clinicians quite frustrating, though I'm not always certain who I'm seeing. I have a long-term condition requiring ongoing management and follow-up appointments, but I..

The reception staff interactions have been disappointing and unhelpful. I feel that my health concerns were not properly addressed for an extended period, and when a different diagnosis was..

I recently underwent a surgical procedure and the subsequent care provided by the entire team at the practice was outstanding. I'm very grateful for their support!

The people I've spoken to, including healthcare professionals from other practices, have expressed surprise at the approaches and methods used here. While there are occasional genuinely helpful and..

I rang on behalf of my partner this morning. The call was picked up promptly, and a member of the clinical team returned the call without delay. The service was excellent and represents the best..

Since I first started attending this practice, I have consistently received excellent care. While a few members of the front desk team could benefit from additional training in patient interaction,..

The wait times were minimal, and I consistently received a warm and supportive approach during each visit.

Unsatisfactory service experience. Calls regarding appointments are not being returned, and there appear to be no other options available.

My repeat prescription request was rejected due to being submitted ten days ahead of schedule. I received no prior notification through any communication method about this decision. This resulted in..

The team here has consistently demonstrated professionalism and a supportive approach, delivering suitable and beneficial care on each occasion I have attended. As someone who visits regularly for..

The receptionist demonstrated professionalism and delivered outstanding service.

I don't typically use NHS services regularly. However, I recently thought I might have a hernia. After checking the NHS website, I felt it was important to get it looked at promptly. (Honestly,..

Frequently experienced delays in obtaining prescribed medications. Repeat prescription requests typically require more than a week to process. Staff appeared to lack clarity on procedures...