OB

Oj B. 4 years ago • From Google

Rating

Poor

Staff attitude needs significant improvement

It's disheartening to witness the decline in standards at this practice. One would think that maintaining professionalism and courtesy would be straightforward, yet there appears to be significant room for improvement across the entire team. Staff would benefit from comprehensive training covering interpersonal skills, professional demeanor, communication style, and compassionate patient engagement, particularly when dealing with individuals who are already vulnerable. I have experienced multiple interactions that left me feeling unwelcome and undervalued, as though receiving care were an inconvenience rather than a service being provided. The overall approach feels dismissive and concerning. Without meaningful changes to how staff interact with and treat patients, the practice risks serious damage to its reputation. The standard of patient interaction I have witnessed is genuinely troubling.

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