James Alexander Family Practice

This practice has significant issues. The pharmacist appears to make decisions about whether patients receive medications that specialists have prescribed, despite not having direct patient contact...

I would not recommend this practice. The reception staff were unhelpful and discourteous. I have been waiting for several months without receiving responses to my enquiries directed to management...

I have several items on repeat prescription and since transferring from my previous practice, I find myself needing to contact the GP regularly to request reissues. The repeat prescription duration..

Was transferred to this practice following a merger with another local surgery. Found the experience quite unappealing and would recommend looking elsewhere if possible.

My recent visit to the practice went well overall. However, the quality of the experience seems to vary depending on the time of day and how busy the reception area is. When I called ahead, the team..

The telephone manner experienced when contacting the practice leaves much to be desired, and reaching someone can be extremely time-consuming.

The only positive experience was with one staff member. Do not expect to secure an appointment easily. I felt the practice showed discriminatory behaviour towards patients. I would recommend seeking..

While the staff are generally courteous, there are significant delays when trying to reach the practice by phone, particularly when navigating the queue system. On a recent occasion, I waited an..

Attended an appointment today and found the lift area quite crowded, so I opted to use the stairs instead. By the time I reached the second floor, I was feeling rather breathless. Upon arriving at..

The customer service experience was disappointing, with staff appearing dismissive during phone calls and unexplained periods on hold. Despite receiving correspondence requesting that I arrange..

The experience with some members of staff was disappointing. The management approach left much to be desired. The clinical care provided did not meet expectations, and significant improvements would..

After relocating to a new practice in search of a surgery that would prioritise my care given my health circumstances, I have finally discovered one that genuinely does. I feel I have found not only..

The prescription dispensing process was extremely slow. I submitted my request on a Thursday morning, but it wasn't forwarded to the pharmacy until the following Wednesday. When I inquired about the..

The staff came across as unwelcoming. There is inconsistency in seeing the same practitioner on each visit. When appointments do occur, the time spent with the healthcare professional seems limited,..

The clinical staff member demonstrated kindness, care and professionalism throughout. Their continued support has been greatly valued. They showed a willingness to help with any query or concern. It..

Disappointing experience. I was advised that an in-person appointment wasn't necessary and was told someone would contact me by phone, though this call never came. Given my ongoing mental health..

The practice has significant issues with appointment availability, with waits extending several weeks. There have been concerns about prescription accuracy, and the reception team's approach could..

I received inconsistent guidance on multiple occasions within a week, which left me confused about my care. I found interactions with staff to be dismissive and unhelpful, and felt my concerns were..

I've been attempting to access medical appointments, but the initial booking process presents significant barriers that make it very challenging. The practice was previously of a higher standard,..

I have been very satisfied with this practice and the friendly team since switching from my former surgery. The service has been excellent.