LW

Lauren W. 3 months ago • From Google

Rating

Bad

Staff attitudes vary widely at this practice

A number of staff members are genuinely pleasant, attentive and supportive. However, the majority, particularly clinical staff, come across as distant, lacking professionalism and showing little compassion. I recognise that healthcare roles can be demanding, but I do question why someone would choose a profession centred on supporting and caring for people if they struggle to show basic understanding towards patients. During a recent appointment, I was told that there isn't a 'magic wand' available to resolve my concerns and asked what I expected from them. Despite my attempts to explain my symptoms repeatedly, I felt unheard. I'm not a medical expert and don't know what the solution should be, yet it seems there should be more to the approach than simply prescribing medication. I left feeling as though I shouldn't have come at all. Unfortunately, this hasn't been an isolated experience. I feel genuinely let down by the service.

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