AH

Adambomb H. one year ago • From Google

Rating

Average

Staff called personally with results and explanations

I have found the clinical staff at this practice to be excellent, and they have maintained high standards of care even during challenging circumstances. The team demonstrates professionalism and genuine care for patients, taking time to communicate clearly and ensure understanding. I particularly appreciated the personal attention and thorough explanations provided. However, my experience with the reception staff has been considerably less positive. I found the receptionist's manner to be abrupt and unwelcoming on multiple occasions rather than a single incident. The interaction style seemed dismissive and lacked the interpersonal skills one would expect in a patient-facing role. This created a frustrating contrast with the quality of clinical care received, and I feel the reception experience would benefit from improvement.

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