LL

Lw L. 3 years ago • From Google

Rating

Bad

Staff came across as dismissive and patronising throughout

I have serious concerns about this practice. Both the clinical staff and administrative team came across as dismissive and condescending during my interactions. While staffing limitations are cited as a reason for issues, I observed multiple instances where practitioners appeared to struggle with basic diagnostic processes and failed to arrange appropriate follow-up investigations for patients. Additionally, upon reviewing my medical records, I was troubled by the tone and content of internal communications regarding patient care. I found the overall experience quite distressing. I would encourage prospective patients to consult the care quality commission website for their inspection findings and ratings. I have noticed that negative feedback tends to be removed from the practice's social media channels, whereas independent review platforms appear to maintain a broader range of patient perspectives. This makes it difficult for people to access a complete picture of experiences at this surgery.

Other reviews for Parkway Medical Centre