The Erimus Practice

The reception staff were extremely unwelcoming and appeared deeply unhappy in their roles. Despite being first in the queue, I experienced a lengthy wait of several minutes before being seen, and..

The clinical staff members consistently provide excellent care and attention, demonstrating strong professional standards and ethical practice. However, the reception team could benefit from..

I have a medical condition requiring a fitness to drive assessment form to be submitted to the relevant licensing authority. An appointment was arranged to complete this process, though the..

This is an excellent practice. When I called for advice, I was able to get an appointment for tests the very next day. My spouse attends a different practice located in the same building, and they..

Disappointing experience overall. The staff came across as unwelcoming and dismissive, and the reception team's manner was particularly unpleasant. The service appears to have declined in recent..

I would rate this experience much lower if possible. The reception staff were unhelpful and appeared dismissive, and during a recent call to inquire about test results, I was disconnected after only..

The staff interactions appeared to lack professionalism in my experience. I felt there was insufficient rapport and communication among the team members. Based on my background in the NHS, I believe..

The majority of the reception staff appear to lack competence in their roles. While I have not had direct interaction with them in person, my attempts to arrange medical appointments at this..

This practice has been extremely disappointing. The service quality has been poor, and I have had concerning experiences with my care. For instance, I was managing a chronic condition and had been..

I have been attempting to contact the practice repeatedly over the course of a week, experiencing continuous busy signals when calling during standard hours. This morning, I tried calling earlier..

Called multiple times early in the morning and experienced a lengthy wait in the queue before being able to connect with someone. However, the staff members were consistently helpful and courteous..

The reception experience was disappointing, which contributed to my decision to seek care elsewhere.

The practice is frequently difficult to reach by telephone, with lines often appearing engaged. On occasions when contact is made, interactions have felt somewhat abrupt.

I recently registered with this practice after having a difficult experience elsewhere. The care I have received so far has been excellent, with a particularly welcoming and courteous reception..

I was instructed to call at 8am but couldn't get through until 9am due to being disconnected, and was then informed that no appointments were available and asked to ring back later. There appear to..

The clinical staff are wonderful people, however the reception team have a poor attitude that needs addressing. My family will not be returning until improvements are made to how the front desk team..

Extremely disappointing experience. If negative ratings were possible, this would receive the lowest possible score.

A member of the reception team who answered my call was rather curt in their manner.

I have been registered with this practice since early in my life, and for many years it has provided good care. However, in recent times, the experience has changed noticeably. When calling,..

I attended an appointment with my partner who had been experiencing chest discomfort alongside persistent coughing episodes. The coughing was severe enough to disrupt her sleep, with only a couple..