RM

Rebekah M. 4 years ago • From Google

Rating

Bad

Staff deflect responsibility instead of helping

I have been registered with this practice for a few months and have not yet required an appointment, however my family and I have already experienced several administrative issues that have required us to invest our own time in resolving. The team members we have interacted with have not been particularly responsive and have tended to redirect matters rather than take ownership. It is disappointing to think this will be my healthcare provider going forward. Additionally, the lengthy introductory message that plays when contacting the practice is counterproductive. It creates frustration and irritation before any meaningful interaction takes place. There appears to be no justification for such an extended message.

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