BB

B B. 2 years ago • From Google

Rating

Bad

Staff didn't listen to my concerns properly

It has been disappointing to be a patient at this practice. On several occasions, concerns were raised regarding my health and that of my family members, yet there appeared to be limited engagement or attentiveness to these worries. As a result, I have sought private healthcare for myself and my children. Attempting to book appointments through available channels has proven difficult, whether calling in the morning or afternoon. I have found myself wishing there were alternatives to relying on NHS services, as I have had to fund private treatment out of pocket. I recently underwent a significant procedure privately at considerable personal expense, as no support was forthcoming through the practice. Additionally, I have been waiting an extended period for a particular therapy service without resolution. Overall, my experience with this practice has been deeply unsatisfactory and has left me feeling let down by the system.

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