Westerhope Medical Centre

I would give this GP practice the lowest possible rating. After relocating to the area, I registered myself, my family member, and my partner with the practice. As someone employed by the NHS in a..

Unable to provide a higher rating due to difficulties accessing and booking appointments through the online system. There are concerns that clinical services may be reduced while accountability..

Disappointing experience overall. I felt dismissed when explaining my circumstances regarding technology access, as though my situation wasn't being believed. An appointment I had arranged was..

I called repeatedly over the course of a week before eventually securing an appointment with a clinician I hadn't previously met. During the consultation, I was asked to provide background..

This practice did not meet my expectations.

Despite a notice in the practice indicating that online consultations are available around the clock, I have been unable to complete an e-consultation form over a two-week period, with the system..

This practice has been very disappointing. The reception staff seem to overstep their role. I've struggled to book appointments for my family members. The telephone system is particularly frustrating.

I have been attempting to contact this practice for several days to arrange an appointment without success. I find the responsiveness disappointing and feel that patient care could be prioritised..

This practice has not met my expectations. I have experienced significant difficulty reaching the surgery by telephone to arrange appointments.

It speaks volumes about this practice that when I happened to be at the location recently, I decided to see what the experience would be like. Unfortunately, I was unable to obtain an appointment, a..

I would rate this practice even lower if possible. Getting through to a clinician is extremely difficult. Securing an appointment is nearly impossible. Receiving any form of assistance feels..

This practice does not adequately accommodate patients without access to digital technology, which feels like a significant oversight in patient care. The reception team's approach to patient..

I concur with the negative feedback that has been shared previously. The reception staff displayed an unhelpful and dismissive attitude during my telephone interaction. The practice does not..

The reception team has not been particularly helpful, and this appears to be a consistent issue rather than isolated to one individual. I've needed to contact the practice several times recently due..

I have multiple ongoing health needs that require regular medical attention. However, I have been unable to access an appointment with a clinician for an extended period. This has prevented me from..

I have had mixed experiences with the reception team at this practice. While some staff members have been pleasant, others have appeared dismissive and unwilling to help. The customer service..

After recently returning to the South of England for a surgical procedure, I needed to re-register at my previous practice so I could proceed with my treatment. I contacted the surgery to explain my..

I have been attempting to secure an appointment over the past fortnight, but each time I contact the practice, I am informed that no slots are currently available. This has been the case whenever I..

Unable to obtain appointments at this practice. The surgery appears indifferent to patient welfare and wellbeing. Many of the reception staff seem to overestimate their level of medical knowledge..

It is extremely difficult to obtain an appointment at this practice, which is a significant concern.