SK

Sandra K. 4 years ago • From Google

Rating

Bad

Staff dismissive of patient needs and concerns

The service provided appears inadequate at present, and there are concerns about responsiveness to patient concerns. The experience felt dismissive and raises questions about equitable treatment. Improvements are urgently needed. Appreciation is extended to those staff members who demonstrate genuine commitment and compassion. For those who care deeply about their work and their colleagues, working together towards positive change would be beneficial for everyone. It is hoped that the practice can rebuild its standing and return to delivering the quality of care it once provided. This would be a welcome development. This perspective comes from someone with extensive healthcare background and experience. The current state of service falls short of expected standards. There are concerns that the practice operates as a business focused on financial returns rather than being properly managed to prioritise patient care. The situation is disappointing, and those responsible should reflect on the standards being maintained.

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