Hollyns Health & Wellbeing - Clayton
Abbas A. 10 months ago • From Google
Bad
Staff dismissive when helping with online booking process
I found the staff interaction to be quite disappointing. When I called to arrange an appointment for my unwell young child, I experienced a lengthy wait in a queue of multiple calls, which I understood was unavoidable. After approximately 40 minutes, a member of staff answered and asked about the reason for my call. I explained I needed to book an appointment for my child. They suggested I use the online booking system. I mentioned that while I normally book appointments online for myself, I was uncertain about the process for booking on behalf of my child and asked if they could assist me. Their response was to suggest that if I could manage online shopping, I should be able to navigate the appointment booking system. I raised a concern about whether this same response would be given to an elderly person who might struggle with online platforms. They indicated that elderly patients would receive help in such circumstances. This response felt inconsistent and left me feeling that the support offered varied depending on the individual. I found it somewhat contradictory that the practice emphasises a zero-tolerance approach to abuse towards staff during calls, yet the interaction I experienced felt dismissive and unhelpful. The overall experience has reinforced some of the concerns I've read in other feedback about the practice, and I was disappointed by the manner in which my request for assistance was handled.
The service is abysmal. Repeatedly, they've arbitrarily discontinued my prescriptions without warning, including my statin medication, claiming a review was necessary but failing to even conduct a..
Hollyns Health & Wellbeing - Clayton
David O.
Despite being registered at the Allerton Health Centre, I recently had an exceptional experience at the Clayton centre. At 8:10 am, I called and explained that two rounds of antibiotics had been..
Hollyns Health & Wellbeing - Clayton
Lucy R.
I met with an incredibly compassionate nurse (I think she was called Emma) who was exceptional and truly helped me feel relaxed. As anticipated, the phone lines are congested in the early hours, but..
Hollyns Health & Wellbeing - Clayton
hooch h.
I got a message suggesting I schedule a medication consultation with a nursing professional. I called the medical center and was third in line at 11:45, but was connected surprisingly quickly within..
Hollyns Health & Wellbeing - Clayton
Sharon H.
The surgical facility desperately requires a comprehensive CQC reassessment, as its performance was already subpar prior to the pandemic and has now deteriorated catastrophically. For working..
Hollyns Health & Wellbeing - Clayton
Ronnie H.
I was able to schedule a convenient time slot and received excellent care from all staff members I encountered. The post-appointment communication was also satisfactory.
Hollyns Health & Wellbeing - Clayton
Rob S.
Their prescription management is an absolute shambles. It's an insult to even label this as a health and wellness service.
Hollyns Health & Wellbeing - Clayton
Kyle B.
My prior interactions with this organization through professional channels were incredibly frustrating, and as someone whose partner is a patient, I am continuously astounded by their remarkably..
Hollyns Health & Wellbeing - Clayton
Siraj A.
Booking an appointment here is an absolute nightmare. Their scheduling system feels like it's stuck in the past, making the entire process incredibly frustrating. After numerous failed attempts, I..
Hollyns Health & Wellbeing - Clayton
Entwined E.
Total embarrassment. Steer clear of this place.
Hollyns Health & Wellbeing - Clayton
Spencer420 S.
If a zero-star rating existed, I'd absolutely assign it to this medical practice! The staff and receptionists display abysmal attitudes and completely lack patient interaction skills. Despite an..
Hollyns Health & Wellbeing - Clayton
Luke A.
The medical practice follows typical protocols, but their morning appointment scheduling at 8am is impractical. There's no online booking option, and booking future appointments is challenging. When..
Hollyns Health & Wellbeing - Clayton
Anonymouse
The appointment was 20 minutes late. Whilst waiting I was in the main reception and not a further, unsigned reception area and I was worried being hard of hearing that I’d missed my name being..
Hollyns Health & Wellbeing - Clayton
Zawar K.
Utterly unacceptable customer support from start to finish! While battling Covid recently, I've been attempting to connect with their team, but it's been a complete nightmare. Neither at home nor at..
Hollyns Health & Wellbeing - Clayton
Hal b.
What an absurd medical practice. I attempted to schedule a doctor's consultation at 8am, only to find myself in a phone queue at position 35, which abruptly disconnected at 8:20am. Upon redialing, I..
Hollyns Health & Wellbeing - Clayton
Nobody (.
Excellent medical professionals and top-notch care
Hollyns Health & Wellbeing - Clayton
Lord F.
Genuinely convinced this medical practice is operated by sadists who display zero empathy, from the receptionists to the nursing staff - and the doctors are practically invisible. Booking an..
Hollyns Health & Wellbeing - Clayton
Sam C.
Utterly unprofessional medical practice that endangers patient safety through prescription errors and negligence. - Phone lines are a nightmare, with wait times stretching between 20-45 minutes -..
Hollyns Health & Wellbeing - Clayton
Ash S.
Absolutely terrible. I've been calling daily for a week, and every single time they claim they're completely full and have stopped allowing advance bookings. It's completely ridiculous and..
Hollyns Health & Wellbeing - Clayton
Kila K.
I arrived for a DVLA appointment, following the letter's instruction to avoid fluids for 2 hours before the urine test. However, Dr. Suleyman immediately requested the sample, and when I asked for..
Hollyns Health & Wellbeing - Clayton
Iain (.