Longrigg Medical Centre
MM
Michael M. 10 months ago • From Google
Bad
I have found the service at this medical centre to fall significantly short of what I would expect. The interactions I have had with staff have often felt dismissive and unhelpful, and I have frequently sensed a lack of willingness to assist with straightforward requests. Accessing appointments has proven to be a challenging process, and when I have managed to secure one, the experience has not been positive. The practice now operates primarily through an online consultation system, which I feel functions more as an obstacle than a practical solution. The process involves completing extensive online forms, followed by a lengthy wait for responses that often feel minimal in effort and detail, or sometimes do not arrive at all. This approach does not feel aligned with what I would consider adequate patient care. I have also noticed what appears to be inconsistent communication among staff members, and this has directly impacted my experience as a patient. Information seems to be lost between appointments, and I have found myself repeatedly following up to obtain answers that should have been provided initially. Overall, I feel the practice lacks the level of care and compassion I would hope to receive from a medical provider. Patients should be treated with respect and consideration, and I have not consistently experienced this. The prospect of contacting the practice causes me considerable concern, which reflects my broader dissatisfaction with the service. I believe the practice is not meeting the needs of the community it serves. I have decided to transfer my care to another medical practice.
Claire W.