Beacon View Medical Centre
CI
Chloe I. one year ago • From Google
Bad
I was recently removed from the practice following a phone call, with the reason given being concerning behavior. I felt this was unfair, as I believe my frustration arose from feeling dismissed and mocked by staff during our interactions. When people feel disrespected, emotional reactions are understandable, though I acknowledge the practice may have had different perspectives on the conversation. I have found my experience at this surgery to be deeply unsatisfactory. Having recently relocated to the UK from abroad, I have become frustrated with what I perceive as barriers to accessing care. I feel that medication decisions are being made with justifications that seem unnecessary, and I worry these decisions are not primarily driven by clinical need. The process of managing my prescriptions has been distressing, and I have found myself frequently contacting the practice in an upset state. The staff seem unclear about my medical history and appear unable to resolve issues effectively. My overall experience has negatively impacted my wellbeing. Recently, I was unable to obtain a necessary medication because an annual review had not been completed, despite having only recently returned to the country. When I questioned how I should manage my health in the interim, I did not receive a satisfactory answer. I felt abandoned by the practice during a time when I needed support. I submitted a formal complaint to the practice management, but the response I received felt generic and did not address my specific concerns.
Darren D.