CR

Chris R. 4 years ago • From Google

Rating

Bad

Staff displayed poor hygiene and lack of compassion

I had a very negative experience at this surgery. I felt the staff displayed unprofessional behaviour and a lack of care towards patients. I observed conduct that I considered inappropriate for a healthcare setting, particularly concerning given the need to maintain hygiene standards and protect vulnerable individuals. I found the atmosphere dismissive and felt that patients with mental health concerns were not treated with the compassion and understanding they deserved. I believe the service fell significantly short of the standard expected from an NHS facility. I was particularly disappointed by the reception staff during my visit, and I feel their conduct was unacceptable. I would welcome contact from management to discuss these concerns further.

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