GB

George B. 5 years ago • From Google

Rating

Excellent

Staff do their best under difficult circumstances

I believe many of the negative reviews posted here are rather unjustified - I'm not convinced that everyone fully grasps the constraints and limitations the team faces when managing appointments. The booking system isn't solely dependent on individual callers ringing at opening time, so it's understandable that staff become overwhelmed during periods of high demand. I'm also curious about claims regarding staff rudeness, as I've consistently been treated with respect whenever I've interacted with them, and I've made an effort to be equally respectful in return. I have witnessed instances where patients have become quite vocal and demanding, insisting that their needs take priority over others waiting. When you're regularly exposed to that kind of behaviour, it's natural to be less patient with someone frustrated about waiting times. The clinical staff have been excellent during my appointments. It's important to remember that these individuals are genuinely committed to helping patients and suggesting otherwise simply isn't accurate - I'd encourage anyone to consider the dedication required to work in this environment. As has been mentioned in other feedback, this is an NHS practice dealing with the significant challenges the health service faces nationally. If you're unable to acknowledge these pressures, private healthcare may be a more suitable option for you.

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