All Saints Medical Centre
George B. 5 years ago • From Google
Excellent
Staff do their best under difficult circumstances
I believe many of the negative reviews posted here are rather unjustified - I'm not convinced that everyone fully grasps the constraints and limitations the team faces when managing appointments. The booking system isn't solely dependent on individual callers ringing at opening time, so it's understandable that staff become overwhelmed during periods of high demand. I'm also curious about claims regarding staff rudeness, as I've consistently been treated with respect whenever I've interacted with them, and I've made an effort to be equally respectful in return. I have witnessed instances where patients have become quite vocal and demanding, insisting that their needs take priority over others waiting. When you're regularly exposed to that kind of behaviour, it's natural to be less patient with someone frustrated about waiting times. The clinical staff have been excellent during my appointments. It's important to remember that these individuals are genuinely committed to helping patients and suggesting otherwise simply isn't accurate - I'd encourage anyone to consider the dedication required to work in this environment. As has been mentioned in other feedback, this is an NHS practice dealing with the significant challenges the health service faces nationally. If you're unable to acknowledge these pressures, private healthcare may be a more suitable option for you.
Had an appointment scheduled for 7:15 only to be informed that the clinician was unavailable due to illness. The appointment had been arranged earlier that morning at 9 o'clock. I have a medical..
All Saints Medical Centre
Biggazzygaz G.
A pleasant practice with welcoming team members.
All Saints Medical Centre
Rahul S.
I wish I could give a lower rating. The service was extremely disappointing and frustrating. The staff seemed uninterested in listening to concerns during phone consultations, appearing more focused..
All Saints Medical Centre
Daniel D.
Reception staff were helpful and efficient. Unfortunately, my consultation was disappointing. The clinician made little effort to understand my situation and frequently interrupted me during the..
All Saints Medical Centre
Big M.
I have experienced ongoing difficulties obtaining my medication despite having a chronic health condition, and the inability to access my prescriptions has significantly impacted my mental wellbeing..
All Saints Medical Centre
Angeliki V.
The practice is satisfactory. I feel that the staff demonstrate care towards me. All of the clinicians are excellent. I would highly recommend this practice.
All Saints Medical Centre
Nova H.
I have decided to leave this practice after being a patient here for many years. The website continues to display incomplete features that have been marked as 'coming soon' for an extended period...
All Saints Medical Centre
Anne A.
I have been a patient at this practice for over 30 years and I must say the doctor here is excellent.
All Saints Medical Centre
Kamaljit D.
The staff came across as unhelpful and dismissive, showing little willingness to listen to my concerns. Securing an appointment has become an incredibly difficult process. It's disappointing to note..
All Saints Medical Centre
Mark H.
Excellent practice with outstanding administrative and reception team members. The front desk staff demonstrate exceptional listening skills and provide patient, considerate assistance. I am..
All Saints Medical Centre
Anthony L.
My partner experiences allergic reactions to certain animals and when visiting the practice, she felt she had to persistently request testing. The clinician suggested a blood test for allergies,..
All Saints Medical Centre
Dan D.
A deeply frustrating experience. It is extremely difficult to secure any appointments unless you ring first thing in the morning. I requested a routine appointment and was informed that no slots..
All Saints Medical Centre
Andreas J.
I contacted the practice to inquire about obtaining a specific type of test. The response I received suggested unfamiliarity with my query. Following this interaction, I have decided to register..
All Saints Medical Centre
Melody B.
Why bother writing a review for an NHS surgery, it's not a private facility. Go and get a job that allows you to access a private surgery with a perfect reception and waiting area. Jokes aside, when..
All Saints Medical Centre
Love p.
I attempted to book an appointment by calling early in the morning as instructed, and was told to try again the following day. However, when I called back, there were no available slots. I was..
All Saints Medical Centre
Sylvia M.
I have had a positive experience since joining this practice. Recently, I submitted a query through the online consultation system and received a prompt response with an appointment offered shortly..
All Saints Medical Centre
Anatolijs B.
Attended on Saturday morning before 10am, but found the premises closed despite the stated opening time of 11:30am. This was quite disappointing.
All Saints Medical Centre
Alberto D.
The online appointment booking system has remained in a "coming soon" status for an extended period. This speaks for itself.
All Saints Medical Centre
Magda H.
My time at this practice was disappointing and extended longer than necessary. The reception staff displayed unprofessional conduct on multiple occasions, including providing incorrect appointment..
All Saints Medical Centre
Jozef M.
Based on my visits, I have found the team at the surgery to be consistently helpful and approachable. The practice handles a high volume of patients, and I have observed how the reception team..
All Saints Medical Centre
Dave L.