Church Avenue Medical Group

Medical practice experiencing the same challenges that appear to be widespread across healthcare facilities nationwide. ...waiting times

I've noticed several negative reviews posted here, particularly regarding the reception desk. I've been a patient at this surgery for 5 years and previously attended another practice in the town..

I have been attending this practice for more than five decades. I find myself quite taken aback by certain reviews I have encountered. Throughout my time as a patient, I have not experienced..

Called the practice today and was greeted in an unfriendly manner. The receptionist who answered seemed unhelpful and indicated I would receive a callback, but before I could even request an..

A friend who is seriously unwell and has significant mobility limitations was assessed as being capable of undertaking light work duties only. This assessment has caused considerable concern and..

Excellent. The reception team is very professional and my GP is kind, caring, helpful and thorough.

Attempting to secure an appointment on the same day proved difficult. I attempted to book through the online system, but was informed that my presenting concerns necessitated speaking with someone..

I have nothing but praise for this practice. The team members are excellent and the level of care provided is outstanding. They go above and beyond to help their patients.

Excellent healthcare professionals throughout

The reception team would benefit from improved communication practices, as there is a tendency to interrupt callers and adopt an unnecessarily defensive tone, including frequent references to call..

In my view, this practice falls short of expectations. The clinical staff do not appear to engage attentively with patients, and the reception team seems to require extensive information before..

The practice successfully addressed my physical health concerns promptly, however there has been a significant gap in mental health support spanning several years. I was prescribed medication..

My spouse has been unwell for an extended period and has been unable to secure an appointment, instead being advised to call back each day. At this point, it seems quicker to arrange other services..

I have been attending this practice since birth and have consistently received excellent care. The team demonstrates genuine concern for their patients' wellbeing.

I cannot speak highly enough of the entire team.

I have found my experience at this GP practice to be deeply disappointing and frustrating overall. The appointment availability is concerning, as booking required waiting approximately a month for..

The team demonstrated genuine empathy and care, addressing patient needs efficiently, promptly, and in a professional manner.

Compassionate and prepared to dedicate attention to your concerns.

I've found this practice to be extremely disappointing, particularly given my long-standing relationship with it, as the standard of care has noticeably declined over recent years. When I recently..

The reception team could benefit from additional training and support. I find it uncomfortable having to disclose extensive details about my medical history to reception staff. When I initially..