AO

Alex O. 8 months ago • From Google

Rating

Bad

Staff don't call back until too late

Disappointing experience overall. I feel the staff approach their work in a manner more suited to a retail environment. I've found that patients in certain demographics appear to receive less priority, and accessing appointments requires considerable persistence. Response times to calls have been slower than ideal. The service quality has declined significantly. I remain registered here primarily due to my long-standing history with the practice, though I'm not satisfied with current standards. I'm uncertain about how this practice defines what constitutes an emergency situation. Should I face a serious urgent matter, I would hesitate to contact this practice as my first point of contact. Greater clarity around emergency criteria and procedures would be beneficial.

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