Bewick Crescent Surgery

Getting through at opening time is clearly a nightmare, being seventh in the queue and still waiting an hour later is unbelievable. Once you manage to get past that initial hurdle though, it's not..

Consistently demonstrated helpfulness and a welcoming demeanor.

I have no complaints about the team members here—they've been excellent with me. As someone managing an ongoing health condition, I've had healthcare professionals visit me at home and they've been..

We made the decision to change practices after feeling our previous surgery was reluctant to provide regular appointments. Since making this move, my family and I have experienced a genuine sense..

Relocated away from the area and switched to a different practice, which wasn't as satisfactory. Upon returning to the area, I transferred back to my original practice and have found the staff to be..

I spent 40 minutes on the phone waiting in a queue of 10 people, only to be disconnected before reaching the front. I had to attempt contacting reception three times. The staff member I spoke with..

Fantastic experience with the healthcare provider

I have been a patient at this practice for several years and have consistently found the team to be highly professional, efficient and supportive. The appointment booking process is straightforward..

Moved to the surgery last June and can't fault it at all. When calling first thing always get an appointment or call back and treatment sorted within the day generally. The GP I see is the best I..

One star rating. I found this practice to be extremely unhelpful and frustrating. The staff seemed disorganised and unmotivated. I waited three weeks to obtain a form, and during this time I made..

This practice is becoming increasingly disappointing. I attempted an online consultation at the scheduled time, but was logged out almost immediately afterwards. It seems impossible to connect with..

An excellent practice that I have been a patient with for many years. The clinical staff are all wonderful and very supportive. The nursing team are particularly skilled at their work.

I have received excellent care over the past year while dealing with various health concerns. I am grateful for the support provided by all members of the practice team.

Excellent medical professionals and clinical staff. The only issues are systemic problems stemming from insufficient funding and cannot be attributed to the practice itself.

The clinical staff were excellent. However, the reception team could be improved. The new triage system has proven to be quite problematic.

The phone service is frustrating, with lines consistently busy during evening hours, making it difficult to book appointments once you finally connect.

I'm quite frustrated with the recent changes to how appointments are managed at the surgery. The new system seems to have made things more complicated rather than simpler. The process now requires..

One of the clinicians I've seen at the practice is excellent. They are responsive, attentive to concerns, and highly competent in their role. Within a single day of contacting the surgery for an..

Getting through to the practice takes considerable time, and when contact is finally made, concerns are often dismissed as non-urgent, leaving you back where you started. Additionally, some..

The clinical staff members are competent and approachable. However, accessing appointments can be challenging due to difficulties with the reception experience. There have been instances where..