KW

Kate W. one year ago • From Google

Rating

Bad

Staff interrupted and dismissed my concerns throughout

I recently had a highly disappointing experience at this surgery during an appointment. The clinician was rude and dismissive from the moment I entered the room, failing to introduce themselves and making me feel extremely uncomfortable. They frequently interrupted me while I tried to explain my sensitive medical history and seemed dismissive of what I was describing. Their condescending tone and lack of empathy throughout the appointment were completely unprofessional. The examination was handled in a manner that made me feel uneasy, with no effort to reassure or make me feel at ease. I left feeling anxious, disrespected, and upset, which is not how anyone should feel after a medical appointment. I've had good experiences with other healthcare professionals in the past, but this encounter fell significantly short of the standard I would expect. I urge the surgery to take action to ensure that patients are treated with the respect and care they deserve. I cannot recommend this surgery based on the treatment I received and would suggest others consider alternative options.

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