Stroud Green Medical Centre
GM
Gnonzan M. 7 months ago • From Google
Bad
I'm in my second trimester of pregnancy and have been deeply disappointed by the standard of care I've received at this practice. On multiple occasions when I've contacted them, I've had to repeatedly mention my pregnancy status, which has caused me considerable concern. I've been experiencing significant tiredness, shortness of breath and general unwellness for an extended period, yet rather than receiving appropriate support, I've felt overlooked and shuffled between different staff members without any meaningful follow-up care. There have been particular instances where I've found interactions unhelpful. I've noticed a pattern of uncertainty in consultations, with callbacks needed to discuss matters with colleagues. On one occasion, I was asked about providing samples without having received prior instructions to do so, and was subsequently contacted via text asking me to collect the necessary forms. When I attended the practice, there was no record of this on their system. I returned the following day, but staff remained unclear about the situation, even after I showed them the messages I'd received. I had already completed the samples and was reluctant to repeat them, yet the practice appeared disorganised and unable to resolve the confusion. This experience has been draining and anxiety-inducing, particularly given my pregnancy. This isn't an isolated incident either. Previously, when I brought my child in with digestive complaints and a head injury, the examination felt cursory and my concerns were not taken seriously. The breakdown in communication, lack of consistency, and overall quality of care at this practice feels unacceptable to me. I'm seriously contemplating switching to a different GP practice because I no longer feel confident in the level of care and support being provided.
Andreina O.