St Pauls Medical Centre

I am writing to add that it has now been over two months since I submitted a formal complaint to this GP surgery and I have received no response regarding the outcome. This is the substance of my..

The clinical team at this practice has made an enormously positive difference to my health and wellbeing. I couldn't speak more highly of the service provided. The reception staff were also..

Excellent practice, from the reception team through to the clinical staff. Operating under pressure like many others, but everyone demonstrates a fantastic approach to their work.

The reception staff demonstrated a welcoming and supportive approach during my visit.

It's a medical practice so whether you experience delays depends on which clinician is available at the time, which is simply part of how these services operate.

The receptionist and nursing staff I encountered were very welcoming and made me feel at ease during my visit.

It has been difficult to obtain an appointment at this practice.

Unhelpful when contacting by telephone, however the in-person service was satisfactory and the clinical staff were approachable.

I experienced significant difficulty reaching the surgery by telephone, spending well over twenty minutes attempting to get through without receiving a response, which was disappointing.

Getting an initial appointment can be challenging as you need to call at 8am and compete with many others trying to secure a slot. However, the practice does offer an online consultation service..

Unable to reach the practice by phone this morning after multiple attempts. When I finally got through, I was simply told to call back later. Found this response frustrating and unhelpful.

Really excellent service with a very friendly approach.

If you're unwell, this facility has medical staff available to help.

The service has been disappointing overall. Getting through by telephone is consistently difficult, and securing an appointment proves challenging. Prescription refills frequently contain errors...

The waiting period was reasonable. I'm able to bring my child to the restroom without encountering any difficulties from the team. The majority of the staff members are courteous and approachable.

I contacted the practice on multiple occasions requesting assistance with an online prescription signature. When I asked to speak with the prescription team, the response I received felt dismissive..

It's a GP practice that fulfils its intended purpose. Having additional telephone staff would be beneficial, as the previous system of queue position announcements was helpful for managing..

I overheard a conversation between my sister and reception staff that I found concerning, involving what appeared to be inappropriate comments about a family member who had recently passed away. I..

It's a medical practice where you can book an appointment to see a clinician, and the team members are very helpful. The healthcare professionals are attentive and take time to listen to what you..

The team members are approachable and well-organised.