Mosslands Medical Practice

A pleasant experience overall. The entire team was welcoming and supportive.

Many other individuals have had to return to their employment and continue with their daily responsibilities, so it is unclear why healthcare professionals should be exempt from this expectation. I..

Excellent service from all at this practice for many years, particularly over the last decade. Many thanks.

I have found the appointment system to be quite frustrating. I attempted to arrange a consultation with a clinician but was informed that I need to call at 8am to request an online assessment which..

I attended an appointment for a respiratory assessment that was not properly documented in my records. The clinic appeared to be understaffed with appropriately qualified personnel available. Due to..

The practice manager has been exceptional in assisting me with several intricate billing matters involving the NHS. What could have been an overwhelming situation was handled through persistent..

A highly beneficial and educational consultation experience.

Required an appointment and submitted a request through the online system. The practice contacted me and arranged a same-day in-person consultation.

Absolutely first class service from the reception team who were very patient with me, and probably the best treatment I've ever experienced from a healthcare professional. Welcoming, extremely..

We were previously registered with another practice, which then merged with this surgery, and since then nothing has functioned properly. The repeat prescription system is not working effectively...

The appointment booking process feels inadequate and sluggish, with limited compassion shown throughout. Being required to categorise your concern online and acknowledge potential delays of up to..

Difficulty securing an appointment within a reasonable timeframe

Not very helpful, to be honest. I reviewed this practice four years ago and they remain equally ineffective now. There was an incident involving a senior staff member who spoke to a family member..

The team members are excellent, however contacting the surgery by telephone has become quite challenging, with extended waiting times experienced when attempting to book an appointment today. The..

Likely one of the finest healthcare professionals I have encountered in quite some time, demonstrating considerable insight and empathy.

Possibly among the least satisfactory medical practices in the vicinity. Waiting periods for appointments extend to several weeks. Consider exploring alternative options if feasible.

The clinician demonstrated genuine kindness and empathy, which was exactly what I required. They provided helpful advice and showed a clear understanding of the challenges I was facing.

A deeply frustrating experience. I scheduled an appointment for my daughter and was informed it would be the following Monday. When I arrived at the stated time and checked in at reception, I was..

The front desk team continues to demonstrate the same discourteous and unhelpful approach that has been noted by other patients previously. Despite management's assurance that call monitoring would..

This practice is probably the worst I have attended throughout my entire life. The clinical staff there appear to be dismissive and lacking in compassion. They do not treat patients as individuals...