Birtley Medical Group

Unacceptable experience. The practice declined to provide wound care following my procedure, citing appointment availability constraints. When I questioned this, I was told slots were unavailable,..

The reception staff and clinical team have been unhelpful and dismissive throughout my visits. I have found it increasingly difficult to attend appointments and am seriously considering changing to..

Excellent healthcare professionals providing top-quality care. The reception team could be more welcoming, though this is a minor issue compared to the outstanding clinical service delivered.

The service fell short of expectations, and there seemed to be little concern about addressing the issue. Medications were unexpectedly discontinued from my regular prescription without clear..

The online appointment system has been disappointing. On two separate occasions, I received email confirmation for scheduled visits, but I was not contacted as expected on those days.

The customer service experience was extremely disappointing. I am only providing one star as it is necessary to submit a rating in order to leave feedback.

Poor experience with the medical team, as I felt there was a lack of concern shown towards patients. I am currently looking to switch to a different practice and would recommend others consider..

This practice has significant issues with its procedures. The processes are frustrating, particularly when you're unwell. It's difficult to obtain basic items without booking an appointment that..

The standard of patient care I received fell significantly short of what I would expect. The service quality has declined noticeably over time and no longer meets the standards appropriate for a..

The pandemic does not justify the lack of effort from the medical staff - patients are redirected to the website for an online consultation that falls short of expectations, only to be told to..

Attempted to reach the practice by telephone early in the morning and waited approximately half an hour before someone picked up, only to be informed that there were no available appointments.

It's accurate to say that I've regularly experienced lengthy waits of around 45 minutes when trying to reach the practice by phone. While I understand there have been challenging circumstances, this..

I contacted the surgery in the evening and was informed that no appointments were available that day. I explained my health concern to reception staff, who assured me the doctor would call me back...

It can be quite challenging to secure an appointment at this practice.

Not worth the effort. You'd be better served visiting a pharmacy instead.

Excellent clinical staff and healthcare professionals. The reception team are welcoming, though the appointment booking system can be frustrating, with lengthy waits only to be informed that all..

This practice delivered excellent care in earlier years, but the experience has deteriorated significantly since then. While the clinical care provided by healthcare professionals remains..

The reception team provided excellent service, but unfortunately the experience declined from there. The appointment ran eleven minutes behind schedule, and the clinical staff member declined to..

I have lost confidence in this surgery and question how it continues to operate. I feel that patient care standards are not being met adequately. I would prefer to register elsewhere, but I am..

Attended hospital this morning due to experiencing significant knee discomfort that had persisted for several weeks. Was informed at the hospital that imaging wouldn't be provided as the pain wasn't..