Holmside Medical Group

The receptionist I spoke with on the phone had a rude manner and displayed an unpleasant attitude.

This was an extremely disappointing experience. The receptionist was unhelpful and failed to record my information, refusing to schedule an appointment and instead suggesting I attend a hospital if..

The staff members were quite discourteous and their conduct fell short of professional standards. I would suggest this practice consider reviewing their team. I would not recommend this surgery to..

I have consistently received excellent service from the reception team.

Outstanding experience! Much appreciated :-)

Exercise caution when sharing personal information at this practice. The staff demonstrated a lack of awareness regarding data protection regulations and misplaced documentation containing sensitive..

The reception staff were unwelcoming and difficult to interact with. Obtaining an appointment proved challenging, and the overall service quality was poor. The manner in which patients were..

I have had mixed experiences at this practice. During a telephone consultation, I found the interaction to be unpleasant and somewhat intimidating, which was particularly difficult given that I was..

Extremely frustrated!! I have been attempting to book an appointment for more than a week!! I am unable to secure one or access emergency services!!! On a previous occasion I had to go to hospital..

The reception staff are pleasant, but unfortunately that's where the positives end. I scheduled an appointment several weeks in advance and faced a considerable wait for an available slot. On the..

Since registering with this practice, I have been pleasantly surprised by how kind and professional all the staff members are. I was seen by a clinician on several occasions and was touched by their..

Excellent service from the reception team member who assisted me. They addressed all of my enquiries with ease and maintained a professional manner throughout. Much appreciated.

I had a very negative experience with the phone staff and clinical team at this practice. I felt that my concerns were not properly heard or taken seriously, which had a significant impact on my..

The treatment received at this practice was extremely disappointing.

The staff demonstrated a lack of competence and were quite discourteous. I found the overall experience disappointing.

The automated telephone message seemed unnecessarily lengthy, and I experienced two separate waiting periods of approximately 20 minutes each before the call was disconnected without reaching anyone..

I recently had a blood test and received notification that it could not be processed, requiring me to schedule another one. When I contacted the practice to arrange this, I was informed that the..

The staff members were not particularly courteous during my visit.

I have had an extremely disappointing experience with the care I received.

The receptionist at the front desk was quite abrupt and dismissive in their manner. They did not engage in a friendly or considerate way, and seemed to lack empathy when dealing with patients.