Mount Avenue Surgery

The wait time between appointments is extremely lengthy, with significant gaps in availability despite the practice continuing to accept new patients. This creates considerable frustration with the..

I feel that despite the pressures facing the NHS, there should be a stronger commitment to patient care standards. The reception staff, while doing their job, seem to make it difficult to secure..

I hear stories about other GP practices and it's concerning. It sounds like they could benefit from learning from this practice - I've never experienced any problems with booking appointments and..

Unfortunately I've had to leave the surgery due to relocating, but I'm rather saddened by the negative reviews. I would have given 5 stars had it not been for one particular clinician who I found..

The initial surgery declined to offer an appointment due to concerns about potential Covid symptoms. I mentioned that I had already completed a home test with a negative result, though I was told..

I have had two very negative interactions with receptionists at this practice. After injuring my foot while away, I attended a medical centre abroad where I received treatment and was advised to..

Medical staff often seem difficult to reach when administrative matters require urgent attention. This includes handling significant paperwork with relevant government bodies. The frequent claim of..

My mother was a patient at this surgery and while the staff were generally polite and helpful, she found one clinician to be dismissive and lacking in empathy during a challenging period. She felt..

The reception team's service fell short of expectations, with interactions that came across as discourteous and unhelpful, alongside information that proved to be inaccurate. There appears to be a..

I have consistently found the reception team to be extremely supportive and have never experienced difficulty in securing an appointment. However, I have observed other patients being verbally..

I felt completely unsupported throughout my time at this practice. I was disappointed by the level of care I received and felt dismissed on multiple occasions. During a particularly difficult period..

This practice was previously considered one of the finest in the area, but it has since experienced a significant decline in standards. The reception team's conduct has become increasingly..

Clinical staff - knowledgeable, reassuring, supportive Nursing team - pleasant, approachable, supportive Reception team - unhelpful and unwelcoming I have concerns about the reception staff at this..

I would like to take this opportunity to express my gratitude to the nursing team and staff at the practice. Their professionalism and friendly approach were greatly valued. I was seen promptly upon..

I am a patient at this surgery. I have a complex medical history and appreciate how the staff have supported me. I cannot thank them enough for their care and assistance with managing my health...

I checked the opening hours online and was surprised to find some unfavourable reviews posted about the practice. Throughout our time as patients, we've consistently received excellent support from..

The reception team's conduct fell short of professional standards, and the clinical staff did not meet expectations.

The team demonstrated genuine warmth and friendliness, combined with a professional and compassionate approach to care.

Thank you for seeing me today. My experience with you and your surgery has consistently been excellent. You create a warm and welcoming atmosphere that puts patients at ease. Even when appointments..

I believe this is the finest medical practice I have attended. All members of the team demonstrated politeness and professionalism throughout my visits. The clinicians and support staff were..