Albany House Surgery

We had a wonderful experience receiving our vaccination at the practice. The entire team, including those assisting as volunteers, delivered an excellent service. Everyone demonstrated genuine..

Excellent experience with both the front desk staff and clinical team. I would suggest this practice to others.

Unsuitable for its intended function.

I cannot speak highly enough of my experience at this surgery! From the moment I arrived, I was greeted by friendly and welcoming staff who helped me feel comfortable. The facility is clean, modern..

The practice appears reluctant to offer appointments regardless of how promptly you contact them. The team can come across as unhelpful and tend to indicate they are unable to assist unless the..

I recently decided to leave this practice as my confidence in their care had diminished. In previous years, I would have given them the highest rating. The clinical staff were previously..

I have decided to leave this practice due to a lack of confidence in their service. My experience today was very disappointing: I spent an hour and a half waiting in the phone queue. When I finally..

Outstanding guidance and care provided.

It took more than two months and repeated follow-ups to obtain a straightforward medication request. The clinical staff have been pleasant when contact has been possible, though opportunities to..

I've been attending this practice for approximately five years, having relocated from another region, and I must say the standard of care and service has been exceptional. It represents a..

Arranged a consultation through the online system and then waited an extended period for a telephone call. When the call eventually came through, it was significantly delayed from the scheduled..

I have been registered with this practice for over four years since relocating to the area. I have attended the surgery for minor health concerns on several occasions, but more recently have been..

We have tremendous respect for this practice. The clinical team members are exceptionally knowledgeable and demonstrate genuine care towards their patients, responding promptly to any issues or..

I have been a patient at this surgery since relocating to the area approximately a year and a half ago. Throughout my time here, I have consistently experienced helpfulness and compassion from all..

I have been a patient at this practice for the majority of my life and have consistently experienced no issues, receiving outstanding care throughout my time here.

Excellent group of staff members who are very friendly and pleasant.

The service fell short of expectations and was quite disappointing. It seemed as though one had to be in a very serious condition to receive adequate attention.

I have been a patient at this practice for quite some time, and I have noticed a significant decline in the quality of service recently. There is a receptionist whose demeanor comes across as..

Our family has consistently benefited from high-quality care at this practice. The clinical team demonstrates excellent diagnostic abilities and a genuine commitment to patient wellbeing. We are..

I don't often leave reviews, but today after hesitating to contact the surgery, I was pleasantly surprised by how smoothly things went. The telephone callback system is genuinely effective and I..