Albany House Surgery

The best medical professionals I have ever encountered, so helpful and kind, the entire team at this practice is fantastic. Thank you to all the staff members for their excellent care.

I contacted the surgery to arrange a standard appointment and was advised to call back the following day as there were no slots available. When I rang the next morning after a lengthy wait, I was..

Our family has consistently benefited from high-quality care at this practice. The clinical team demonstrates excellent diagnostic abilities and a genuine commitment to patient wellbeing. We are..

Excellent group of staff members who are very friendly and pleasant.

I have been registered with this practice for over four years since relocating to the area. I have attended the surgery for minor health concerns on several occasions, but more recently have been..

The service at this practice is fantastic. On occasions when I have had any issues or health concerns, the clinical staff have gone above and beyond to address them and explain matters in a..

I have decided to leave this practice due to a lack of confidence in their service. My experience today was very disappointing: I spent an hour and a half waiting in the phone queue. When I finally..

What a fantastic surgery with very skilled healthcare professionals! My family and I wouldn't consider going anywhere else for our care. The clinical staff here are truly exceptional, with a rare..

The clinicians at this practice are genuinely excellent and demonstrate real care, and the administrative team are equally supportive and helpful. Appointment availability is something that causes..

This practice was previously excellent in the area. I recently waited 39 minutes on hold despite being at the front of the queue. Obtaining appointments has become increasingly difficult, with..

I decided to switch to a different practice. That says it all!

Genuinely one of the worst GP surgeries I have ever dealt with. I would not recommend using them. The reception staff come across as unwelcoming. There are ongoing issues with the repeat..

The team here was exceptionally welcoming and supportive throughout my visit. I received excellent care that was both attentive and considerate, and I felt genuinely well looked after during my time..

I have been attempting to secure an appointment for an extended period without success. Today I spent considerable time on hold waiting to speak with someone, and despite being second in the queue,..

Straightforward to contact, competent medical staff who respond promptly to enquiries

When my blood was taken during a recent visit, I noticed that no alcohol wipes were used beforehand, which left me concerned about the sterility of the procedure.

I have been a patient at this practice for quite some time, and I have noticed a significant decline in the quality of service recently. There is a receptionist whose demeanor comes across as..

I cannot speak highly enough of my experience at this surgery! From the moment I arrived, I was greeted by friendly and welcoming staff who helped me feel comfortable. The facility is clean, modern..

Arranged a consultation through the online system and then waited an extended period for a telephone call. When the call eventually came through, it was significantly delayed from the scheduled..

A couple of clinicians demonstrate thoroughness, but regrettably the practice as a whole falls short of expectations. The organisation appears poorly managed. Obtaining an appointment is extremely..