Brook Square Surgery

Terrible experience with this practice. Despite being instructed to call at 8 am, appointments are not available. The reception team appears indifferent and unhelpful. I am considering switching to..

The service quality has been disappointing, with consistently lengthy wait times and frequent difficulties regarding medication requests.

I have found the practice to be quite supportive, and the clinical staff have been beneficial in addressing my health concerns.

The medical team and support staff are very welcoming and supportive. Booking an appointment through the phone system takes quite a while, so visiting in person tends to be more efficient, though..

Excellent medical practice. Throughout my time as a patient here, spanning several years, the team has provided significantly better support for my ongoing health concerns compared to my previous..

The digital platforms here make it straightforward to get timely replies. The approach is comprehensive and well-organised. Additionally, they employ various preventative measures to help avoid..

Difficulty reaching the practice by telephone. No option available for receiving calls from hospital services.

The appointment availability at this practice is extremely disappointing, with waiting times extending far beyond what would be considered acceptable.

The surgery was busier than usual on this occasion. The appointment system ran smoothly despite the higher volume of patients. The reception team were welcoming and provided good support.

Positive experience with the medical team

Called early in the morning seeking an urgent same-day appointment and was directed to complete an online consultation instead. Following multiple attempts to reach the practice during the..

I share the sentiments expressed by other patients. Since joining this practice a few months ago, I have noticed that many of the staff members seem to display an unhelpful demeanor and appear..

I called to arrange an appointment early in the morning and was seen shortly after, which led to a referral for a specialist consultation at a hospital facility for a future date, along with medical..

The practice has experienced a decline in service quality, particularly regarding appointment availability. It has been difficult to secure consultations with practitioners. Additionally, there..

I'm grateful for the understanding approach and truly value the time taken to listen carefully and review my medical history. Thank you so much for your attentiveness 💕

The standard of care has been disappointing. This practice is not recommended. Following a change in staffing, the overall experience has deteriorated significantly. While the nursing team are..

Previously a well-organised and effective practice This practice was once excellent and operated smoothly. Unfortunately, standards appear to have declined significantly in recent times. Obtaining..

I'm leaving this review because I've noticed some negative feedback, and I feel compelled to share my own experience. Over the past several years, I have consistently received excellent and..

The clinical team and nursing staff have been excellent in managing my care, and the administrative and reception staff have been equally welcoming and helpful. I would certainly recommend this..

Exceptionally positive experience