TS

Ta S. 8 months ago • From Google

Rating

Excellent

Staff made me feel heard and supported throughout

I have been registered with this GP practice since childhood and have consistently found the team to be supportive, compassionate and accommodating in their approach. Despite the practice evolving over time, the staff have maintained their commitment to delivering quality NHS care. The clinical staff are particularly approachable and empathetic when discussing health concerns, and they manage to keep consultations positive and reassuring, even when initial worries felt significant. The reception team are exceptionally friendly and have provided valuable assistance in the past, helping me understand how to engage with service improvements and providing clarity on timescales and escalation routes when needed. They have worked creatively to find practical solutions for me, including during challenging circumstances such as medication issues while away from home, with remote consultation options proving especially helpful. I am grateful to the practice for maintaining service continuity through recent challenges and continuing to uphold good standards of care despite the broader pressures facing the NHS.

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