Beacon Medical Centre

Well-organised practice with a helpful and efficient team

My partner and I attended this morning for a vaccination appointment. From arrival through to departure, the entire experience was efficiently organised, and the team members were attentive and..

Disappointing experience. I attended the pharmacy with my young child and was directed to contact the medical centre. After calling, I was advised to ring 111 due to lack of same-day availability. I..

I contacted the surgery on behalf of a neighbour who was unwell and required medical attention. Despite calling early in the morning, there was no callback throughout the day. When contact was..

My family relocated to this practice from our previous location. It was a good surgery that has gradually declined in quality. I do understand the challenges that the pandemic created. However,..

I don't understand the negative feedback. I've consistently found the team members and clinicians to be courteous and professional. This has been a much better experience compared to my previous..

Poor experience overall. The reception team came across as unwelcoming. I have been a patient at this practice for a considerable time, and the quality of service appears to have declined with each..

Spoke to a member of staff today who was a real credit to the practice. They couldn't do enough to help me. Big thanks

I have been a long-standing patient at this practice and have recently found it increasingly difficult to secure an appointment, having attempted to do so over several days without success. The..

The medical team and front desk staff consistently demonstrate exceptional courtesy and helpfulness. Highly recommend the service provided here! 😊♥️

I recently had occasion to visit the Practice and was thoroughly impressed by all the staff members I encountered. The clinician I saw provided excellent care and communicated very clearly with me..

The appointment booking system is inconvenient for those in employment. The telephone lines only open at 10am, which creates difficulties for accessibility. Additionally, concerns about being heard..

An exceptionally well-structured practice with courteous and professional staff members.

I was very disappointed that my elderly relative, who was residing in a care facility, did not receive a visit from a healthcare professional despite being unwell for an extended period. The care..

The practice was satisfactory previously, though there has been a noticeable change in personnel. 😞

The entire team demonstrated helpfulness and friendliness throughout my visits. I recently required assistance with a routine procedure, which was provided without difficulty despite challenging..

I found this surgery to be extremely frustrating. Obtaining appointments is very difficult, as the booking system requires calling within a specific morning window, yet I often wait on hold for..

The clinician displayed a dismissive manner and seemed unwilling to engage with my concerns. There appeared to be a lack of attentiveness to what I was attempting to communicate. Improved..

My family member has received excellent care through this centre. Their health concerns have been addressed with compassion and understanding. The referral process was straightforward, and the..

Getting through by telephone takes quite a considerable amount of time, though the service functions effectively once that initial hurdle is navigated. This approach would not be suitable for urgent..