ST

Sim T. 8 months ago • From Google

Rating

Bad

Staff moving at snail's pace

This establishment is a complete letdown. A few months back, it was marginally better, but now it's beyond hope. They pretend to be swamped with work. When you visit, there are two staff members at the reception, yet the place is always eerily empty. One person answers calls while the other just sits idle. You might assume you're on hold due to high volume - absolutely not. They move at a glacial pace with zero sense of urgency. They'll take a fortnight to schedule a phone appointment, but walk in, and you'll get a date immediately. They're clearly pushing people to call instead of showing up in person. COME IN PERSON, DON'T WASTE YOUR TIME WAITING. They're aggressively cutting costs. The medical staff are equally incompetent - I'm now pursuing a medical negligence claim. They left me without treatment for six months by failing to refer me to a specialist. Absolutely appalling. Witnessing their casual attitude firsthand is infuriating. They remain incredibly relaxed and sluggish, despite being understaffed.

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