RC

Rachel C. one year ago • From Google

Rating

Excellent

Staff never rush you through appointments

After relocating from the south of England, I have been genuinely impressed by the marked improvement in the standard of care I now receive compared to my previous practice. Every clinician and team member I have encountered has been exceptional and consistently goes the extra mile. I have dealt with several significant health matters, and on each occasion I have been treated with appropriate seriousness and compassion. Phone calls are answered quickly and courteously, and staff are never overbearing. Getting an appointment is straightforward, and I am typically seen without delay. The administrative staff process paperwork with impressive efficiency. When I request prescriptions through the online system, they are usually ready at the pharmacy within approximately an hour. I have needed to have extended discussions about my care on a number of occasions, both over the phone and in person, and I have never felt pressured or hurried through these conversations. I am currently considering relocating slightly outside the practice area, and the primary factor giving me pause about proceeding with a house move is the prospect of losing access to this outstanding team. The entire team is truly remarkable, and I wanted to express how deeply grateful I am for their support. Thank you for providing such essential care and stability over the past several years.

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