Elm Hayes Surgery

My partner has been attempting for several days to secure a GP appointment, calling at the earliest opportunity and waiting in queues. I recognise this is likely a broader issue affecting surgeries..

An excellent medical practice that I would happily suggest to others.

I have been a patient at this practice for many years and I am extremely satisfied with my experience. The clinical staff, nursing team, receptionists and pharmacy staff have consistently..

The team at this practice provided excellent care and I was very satisfied with the service I received.

The receptionist approached in a manner that felt quite abrupt while I was speaking with a family member on the phone. The interaction came across as confrontational, and I felt the approach to..

I contacted the practice a few months ago regarding a concerning lump. I was informed that a telephone consultation would be arranged, which did take place. The clinician indicated that an in-person..

The practice appears to be quite busy at times, but I have consistently received excellent care and the team has been wonderful.

My experience with Elm Hayes Surgery has raised serious concerns about how the practice manages patient care and handles complaints. I want to share this so others can be cautious and ideally avoid..

My experience with Elm Hayes Surgery has raised serious concerns about the way the practice manages patient care and complaints. I want to share this so others can be cautious and, ideally, avoid..

The clinical staff at this practice are excellent, particularly two of the doctors who I found to be outstanding. I would highly recommend them for mental health concerns or women's health issues...

Excellent, welcoming front desk team who demonstrate genuine effort to assist patients. The entire team works with considerable dedication to adjust services and deliver high-quality care, with..

I attended early pregnancy scans on two separate occasions. The booking process was straightforward, requiring only a couple of days' notice rather than an extended wait. The service provided was of..

Since registering with this surgery, I have experienced what feels like dishonesty and unprofessional conduct from certain members of the nursing and reception teams, who appear to lack adequate..

Poor experience with the service provided - felt that concerns were not properly heard, there appeared to be gaps in knowledge regarding current treatment options, and patient wellbeing did not seem..

I have consistently been pleased with the care provided at this practice since relocating to the area approximately nine years ago. Staff turnover is a natural occurrence across all healthcare..

It is difficult to reach the practice by telephone, and when calls are answered, there are often lengthy wait times or the line may disconnect. Appointments offered through this method can have..

I'm not sure about the broader practice, but the specialist team providing care today was absolutely wonderful. The receptionist who called to confirm my appointment was delightful, providing..

I recently visited the practice and was very grateful for the care, attention and thoroughness I received during my appointment.

The practice is difficult to reach by telephone and the staff conduct fell short of professional standards. During a recent visit, a member of the reception team was overheard having a conversation..

The team were welcoming and the facilities were well-maintained.