Newburn Surgery

Got a text message today notifying me that my appointment for staple removal following my procedure had been cancelled. The stated reason was insufficient staffing availability. I was advised to..

Recently switched to this practice from my previous surgery and have found both the reception team and clinical staff to be friendly and approachable. They create a welcoming atmosphere and never..

A medical practice that clearly demonstrates genuine concern for its patients... the level of care provided by the team is excellent. If you are in the locality, this is the practice to choose.

I have attempted to contact the practice multiple times since it opened, but on most occasions encountered an engaged tone. On the few instances when I did manage to get through and the call began..

I have experience with general practices across Newcastle and have not encountered another surgery that compares to this one. The team here is absolutely outstanding, and the clinicians are..

Outstanding and tremendously beneficial

This practice falls short of expectations. The approach feels outdated and the clinical staff would benefit from updated training and development.

I attended an appointment regarding serious mental health concerns and felt that I was not listened to throughout the consultation. When I expressed my gratitude sarcastically at the end, commenting..

The reception team could be more attentive to their duties, as phone calls often go unanswered while staff appear occupied with conversations. Appointment availability has become difficult to..

It is consistently easy to secure an appointment without lengthy waiting periods. The team demonstrates genuine warmth and attentiveness during interactions.

The medical team and reception staff are wonderful, and they handle everything with ease.

Excellent medical practice that managed to arrange an appointment on the same day. I was seen by a highly skilled clinician and am very satisfied with the care I received.

This is an excellent medical practice.

I have been a patient at this practice for nearly three decades and have witnessed many changes in the clinical team over that time. Throughout my years as a patient, I have consistently received..

This medical practice was previously excellent, with welcoming staff on reception and caring clinicians. Following staffing changes and the arrival of new office personnel, the overall experience..

Exceptional healthcare professional

The medical team are wonderful, however one of the nursing staff can be quite forceful and physical in their approach.

I have no complaints whatsoever about this practice. The front desk staff make genuine efforts to arrange appointments for patients, and younger patients receive priority attention. The team is..

The clinical team and front desk staff consistently demonstrate helpfulness and attentiveness. We feel fortunate to have access to such a capable and responsive group of professionals.

I submitted a request for a repeat medication three days ago, and after two working days the pharmacy has still not received it. If it does not arrive by tomorrow, I will have gone four days without..